If the brand wants a reshoot or revisions on your Retainer video, someone from the Soco team reaches out to you on the Soco Discord with what needs to change. You don't need to contact the brand yourself. Your payment clock restarts once the brand approves the revised version.

A revision request for your Retainer video reaches you on the Soco Discord: someone from the Soco team messages you with what the brand wants changed. You don't need to contact the brand yourself, and you don't need to guess at changes before that message arrives.
​
If you've heard revisions are coming for the campaign but nothing has reached you about your own video, that uncertainty can hold up your payment, so contact Soco Support with the campaign name and your TikTok handle, and someone from the Soco team will check where your video stands.

A reshoot resets your Retainer payment timing. The brand has to approve the revised version before payment is processed, and the payment clock starts from that new approval date, the same window as a first approval. When do I get paid for a Retainer? covers how long that window is and how to track the payment.

Submit your revised Retainer video the way the revision request tells you to. Usually that's the same TAP link, the campaign's upload link pinned in the brand's channel on the Soco Discord, the same route as your original submission. If the revision needs a different route, the message you receive says so. You're done when the brand approves the new version; that approval is also what starts your payment clock.

If you think the reshoot request is wrong, the deadline won't work for you, or the revision is holding up your payment, contact Soco Support: a person answers Monday to Friday, 9am to 6pm Eastern. Outside those hours you'll hear back within 24 hours, and weekend messages are answered on Monday. Reach out before the deadline passes, not after, so there's still room to work something out with the brand.

Your next question is probably one of these: