Upload your video to TikTok using the brand's TAP link. Growi auto-tracks within 24 to 48 hours. You don't need to send drafts, DM brand contacts, or generate Spark Codes. The TAP link handles all of that for you.
What a TAP link is and where to find yours
The TAP link is the upload link the brand shares for the Retainer. It connects your TikTok video to the campaign so you get paid. Find it in the pinned messages of the brand's Soco Discord channel.
How tracking works
Growi tracks your video automatically once it's live on TikTok and generates the Spark Code on its own. Until tracking shows up, your video may look unregistered. That's totally normal.
What to do if Growi isn't tracking after 48 hours
Start with the hashtag. Make sure it matches the campaign brief exactly, same spelling, no extras. If the hashtag looks right and tracking still hasn't started, the issue is most likely not on your end. See the next section.
If you've checked everything and tracking still isn't showing
If you've done everything right (correct TAP link, correct hashtag, posted on the right account) and Growi still shows 0 posts, the issue is most likely not on your end.
Other signs the issue isn't yours:
Multiple creators in the same channel are reporting the same tracking gap
The brand just launched the campaign or recently changed shops
Message @Yunxin, @Bilo, or @Ipek on Soco Discord with the campaign name, your TikTok handle, and your video link. We can investigate from our side and chase any fix that's needed.
In short
Upload via the TAP link and Growi tracks within 48 hours. If tracking stalls, check the hashtag first. If that doesn't fix it, message @Yunxin, @Bilo, or @Ipek and we'll chase it.