If Apple shows your Soco subscription as active but the Soco app says you don't have one, we'll look into it with you. Do one quick check first, and if that doesn't explain it, send us two screenshots.
Check which Apple Account is paying
One check is worth doing before you write in:
Open the Settings app and tap your name at the top.
Tap Subscriptions and look at Soco.
Check the name at the top of Settings is the Apple Account that pays for Soco.
Soco showing a renewal date means the subscription is active. Soco showing as expiring on a date means you cancelled and should keep Pro until that date, so if the app has locked you out before then, send us the two screenshots below. Soco not listed means Apple isn't billing it on this account: if a family member or a second Apple Account paid, the subscription lives there.
Send support two screenshots
If the paying Apple Account shows Soco active, or expiring on a date that hasn't passed, and the app still says you have no subscription, contact support with the evidence in one message:
Open the Soco app, tap the account icon in the top right, then under Help tap Contact support.
Attach a screenshot of Apple's subscription screen showing Soco.
Attach a screenshot of the screen where the app says you have no subscription.
Name the feature you're blocked from.
With both screenshots in the chat, the team can check what Soco's records show for your account and take it from there. A person answers Monday to Friday, 9am to 5pm Eastern: the full response window is in Contact Soco support.
What happens next
Support compares your screenshots against Soco's own subscription records and follows up with you. You won't be sent through reinstalling the app or signing out and back in: we'd rather look into it with you than send you in circles. You'll get a reply in the same conversation.
Next steps
Your next question is probably one of these: