Account Management
Manage your Soco account
By Basel1 author13 articles
- How do I switch a product back to a higher commission link?You switch a product back by removing it from your TikTok Showcase and re-adding it, which applies the current commission rate; videos you already posted keep the rate of the…
- How do I change my payment method for Soco?You change the card for Soco in your Apple Account settings, not in the Soco app, because Apple bills every Soco subscription and Soco can't change or charge a different…
- Can I use a specific card for my Soco subscription?Not for Soco alone, because Apple manages payment methods at the Apple Account level, but you can drag the card you want to the top of your Apple payment list…
- How does the Soco free trial work?Soco Pro starts with a 7-day free trial when Apple offers you one, and cancelling at least 24 hours before it ends means you aren't charged and keep Pro until…
- Why does the app say I have no subscription when Apple shows one?When Apple shows your Soco subscription active and the app says you have none, send support two screenshots and the team takes it from there.
- Can Soco post to my TikTok account?Soco has no feature that posts to your TikTok account
- Why is Soco asking me to authorize TikTok again?If you connected TikTok before the Creator Dashboard launched, Soco asks once to authorize it again so the dashboard can read your data.
- Delete your Soco accountDeleting your Soco account removes the account, and the privacy policy sets what is kept. It does not cancel your subscription: cancel with Apple first, or Apple keeps charging you.
- Can I use Soco in Spanish?Yes, the Soco app is available in Spanish and follows your iPhone's language, and Soco support can help you in Spanish too.
- Do I need to accept all TikTok permissions for Soco to work?Not always: each Soco feature relies on its own kind of TikTok access, so leaving one off stops only the features that use it.
- Cancel your Soco subscriptionSoco can't cancel Soco Pro for you, so you cancel it yourself in your iPhone's Settings, under Subscriptions, at least 24 hours before your renewal date.
- Can I get a refund for my Soco subscription?Refunds are possible but Apple decides them, because Apple bills every paid Soco subscription; you request the refund from Apple, and cancelling is something you do yourself in your iPhone's…
- How to fully unlink your TikTok account from SocoUnlinking, cancelling the authorization and revoking access all mean the same thing, done inside TikTok under Settings and privacy; the account still shows in Soco with a purple icon afterwards,…