Online payments and deposits
Solo allows you to securely take online payments for bookings. Not only does this provide a seamless experience for your customers, this also enables you to take upfront payments and deposits to protect you from last minute cancellations and lost income.
Card capture
Solo also allows you to capture your client's card details up-front, giving your business extra protection against lost income without having to charge your clients in advance. This allows you to charge the card on file a cancellation fee in-line with your policy in the event of a no-show or late cancellation.
ℹ️ You will need a Stripe account in order to take online payments and use card capture. Stripe is a secure payment processing platform.
To set up online payments or card capture;
Go to Menu >> Payments
Click on Payment methods & deposits
Toggle between New clients and Existing clients to choose the client group you'd like to set payment settings for
Choose from the payment setting options in the dropdown menu
Click Save
Manual Collection
You can choose to set your payment preferences to manual collection. This allows you to manually log a payment from your clients in the form of a bank transfer, cash, card machine or other.
Note - manual collection means that payments are not tracked. You will not receive any notification of payment and you will have to manually log when you have collected payment from each client
Here's how you log a manual payment
Click into the booking that you wish to log a payment for
Scroll down to payments
Click on + add payment
Enter the monetary amount that you wish to log payment for
Choose the form of payment. You can choose from: cash, bank transfer, card machine, other
Toggle on/off if the payment is a deposit
Click create payment
🔥 Solo tip - We strongly recommend using online payments. Not only does this option provide a seamless experience for both you and your customer, it also allows you to take deposits upfront and enforce a cancellation policy to protect you from last minute cancellations and lost income.
Online payments are tracked which also means you will be able to see the live status of payments, send client reminders and receive notifications each time you get paid.