If you left the EU without completing the required Customs validation, your VAT refund cannot be processed yet.
However, you may still be able to validate your Tax Free purchase if you return to the EU and leave again within the required export deadline.
Returning to the EU?
If you return to the EU, bring the Tax Free purchases with you and complete Customs validation when you leave the EU again.
The goods must be taken out of the EU by the end of the third month following the month of purchase.
For example:
Purchase made on May 5 → Customs validation must be completed by August 31.
Keep your passport, receipt, Tax Free documentation and purchased goods accessible, as Customs may ask to inspect them.
Not returning to the EU within the deadline?
If you do not return and complete Customs validation within the required timeframe, unfortunately your Tax Free refund cannot be processed.
Already validated?
If you successfully completed Customs validation but your refund has not been processed or your claim status has not updated, contact Pie Support through the Pie VAT app and we’ll help you look into it.