DIVA is Spain’s electronic Customs system for validating Tax Free purchases when you leave the EU.
If Spain is your final point of departure from the EU, you’ll normally need to validate your Tax Free purchase using a DIVA kiosk before you leave.
What do I need?
Before going to the DIVA kiosk, have the following ready:
Your passport
Your boarding pass or travel documents
Your Tax Free purchases
Your purchase receipt
Your phone with the Pie VAT app
Make sure you have completed the required steps for your purchase in the Pie VAT app. Once your claim is ready for validation, you’ll find your DIVA QR-code in the app.
How do I use DIVA?
At the airport:
Find a DIVA kiosk by following signs for Tax Free, DIVA or Customs (Aduanas).
Open your Tax Free claim in the Pie VAT app.
Find and scan your DIVA barcode at the kiosk.
Follow the instructions on the DIVA screen.
Make sure your purchase has been successfully validated before leaving the EU.
If DIVA cannot automatically validate your purchase, you may be directed to Customs (Aduanas) for an in-person check.
Keep your purchases accessible
Customs may ask to inspect the goods included in your Tax Free claim.
If your purchases are packed in checked luggage, complete the validation before checking in your bags.
Once your Tax Free purchase has been successfully validated, your refund can be processed.