If your Tax Free purchase was successfully validated by Customs, but you haven’t received your refund yet, first check the status of your claim in the Pie VAT app.
Check your Pie Wallet
Once your claim has been approved, your refund will be available in your Pie Wallet.
Remember that the money is not automatically transferred from your Pie Wallet. To receive it, you need to:
Open the Pie VAT app and tap Refund.
Open your Pie Wallet.
Make sure you have added a withdrawal method.
Tap Withdraw refund and submit your withdrawal.
Once your withdrawal has been submitted, it can take 5–10 business days for the money to arrive.
Still waiting?
If your purchase shows as successfully validated but your claim has not been approved, or your withdrawal has not arrived within the expected timeframe, contact Pie Support through the Pie VAT app. We’ll be happy to check the status of your refund and help you with the next steps 😊