What are recurring tickets?
Recurring tickets are a powerful new feature in SparrowHub designed to simplify the process of handling regular customer orders. They work by enabling you to create and schedule share cart payment links that can be sent out at defined intervals - like every 28 days.
This is ideal for patients who consistently fill the same repeat scripts with your pharmacy. Instead of managing these orders manually each time, you can set up a recurring ticket once, and SparrowHub will do the heavy lifting.
Recurring tickets let you serve regular customers in a semi-automated, efficient way, while maintaining full control over what gets sent and when.
How does it work?
Scripts Are Queued: Staff add their customer's script to the Queue as usual.
Create a Recurring Ticket: Staff can select the option to “Create Recurring Ticket” from the queued ticket.
Set Cart Details and Schedule: Enter details for the share cart including the items in the order, the send interval and number of times to repeat.
Notification Appears When It’s Time: When the scheduled interval arrives, a tile appears at the top of the Queue notifying you that a payment link is ready to be sent.
Confirm and Send to Customer: You decide if the cart should go out that cycle. If yes, send the link to the customer.
Customer Pays and Chooses Delivery: The customer completes the transaction and selects their preferred delivery option (DoorDash, AusPost, or Click & Collect).
Order Flows Into Send for Fulfilment: Once payment is received, the order lands in Send for processing like any other order.
How-To Guide
Creating the Recurring Ticket
Step 1
Navigate to https://partner.sparrowhub.com.au/queue/ and create a queue ticket as normal
Step 2
At the final step of the creation process, tick the checkbox to create a recurring ticket
Step 3
Enter in the details of the share cart, including the barcode, item name, unit price and script token (if you have access to the repeat token)
Step 4
Define the number of repeats and repeat interval for this share cart ticket
Step 5
Enter in the customer's contact details and press "Confirm"
Step 6
This can now be found in Dispensary Queue > Recurring Tickets
Sending the Payment Link
Step 1
When the repeat interval passes, a new ticket is added to the top of the Queue for your approval to send to the customer
Step 2
Choose to send the link via SMS or email
Step 3
Confirm the customer's details and write a custom message if required
Step 4
Press "Send Payment Reminder" when you're ready to send the link
Step 5
Once successfully paid for by the customer, the order will appear in Send, ready for processing
