You can cancel a subscription at any time - for example, if a customer no longer wants their order or has asked to switch products. Cancelling ends all future recurring orders for that subscription. It doesn't affect any orders that have already been generated and are in progress in SparrowHub.

Cancellation is permanent and can't be undone.

Step 1

Go into the Subscriptions tab to view all of your store's subscriptions

Step 2

Locate the subscription you'd like to cancel and click Cancel

Step 3

Confirm the correct subscription has been selected and press Cancel subscription

Step 4

The subscription's status will update to Cancelled, so you can still view its history at any time

No. Cancelling stops all future recurring orders and payments. Any orders that have already been generated and are in progress will continue as normal or need to be manually overridden/refunded.

No - cancellation is permanent. If the customer wants to restart their subscription, you'll need to set up a new one by following the steps in How do I set up a subscription for a customer?

Cancelled subscriptions remain visible in the Subscriptions grid under the "Cancelled" status, so you can always review past subscription history.

The customer will be informed that their subscription has ended and no further orders will be generated.