Nine times out of ten it's one of these. 🔧
💸 Payment problems
"A supporter's payment was declined."
Their bank, not us — usually international-transaction blocks or a spending limit. They should try Pay by Bank if it's available in their country. It clears more reliably and costs them less. 🏦
"A payment succeeded but the money hasn't arrived."
Sales land in your Stripe balance, then pay out on Stripe's schedule. It's not instant. Check the balance in your Stripe dashboard — if the sale's showing there, everything's working, it's just queued.
"My payouts have stopped completely."
Stripe is holding them, and Stripe will say why in your dashboard. Almost always an expired ID, an unconfirmed address, or a document they need. Sort that and payouts resume automatically. 🏦
"A supporter says they were charged more than the listed price."
Correct, and it's shown before they pay. You receive your listed price in full; fees sit on top. Send them What You're Actually Paying For 🐷.
🔐 Login problems
"I can't log in."
Reset your password first. If the reset email doesn't turn up, check spam, then confirm you're using the email you signed up with.
"I've lost access to my email."
Contact support. Don't make a new account — it creates verification and payout problems that take days to unpick. 🚫
"I'm getting logged out constantly."
Browser cookie settings, usually. Try a different browser to confirm, then re-enable cookies for the site.
🆔 Verification problems
"My verification was rejected."
Most common causes: glare on the document, a corner cropped off, an expired document, or a name that doesn't match your account. Retake in daylight, full document in frame, flat surface.
"It's been sitting in review for ages."
Some checks take longer, especially outside standard hours. If it's been more than a couple of days, message us with your account email. 💬
"Can I take payments while it's pending?"
No. Verification first, always. That's the rule that keeps the platform's payments switched on. 🛡️
📦 Content and listing problems
"My upload keeps failing."
File size is the usual culprit. Compress large videos, split enormous zip bundles, and use a stable connection — mobile data mid-upload is a bad idea.
"A supporter says they didn't get their content."
It's emailed and downloadable instantly on purchase. They should check spam first — the download link is in the receipt. If it's genuinely broken, send us the order reference. 📩
"I unpublished something. Do buyers lose it?"
No. Anyone who already bought keeps it, permanently. ✅
"My recurring features have paused."
The posting rule: 3 approved pieces of content every 28 days. Post, and they reactivate.
💖 Supporter problems
"I can't find my content."
Check the receipt email, including spam. Download link's in there.
"I want to cancel a recurring purchase."
From your account, any time. No hoops.
"I want a refund."
Message us through the chat with your order reference. Please don't go to your bank first — chargebacks take weeks and cost the creator far more than a refund does. 🙏
"Why do I need an account for some purchases but not others?"
One-off content purchases don't need one. Anything recurring does — it needs somewhere to live so you can manage and cancel it.
Still stuck? 💬
Chat bubble, bottom-right. Include a screenshot and the exact error message and we'll get it sorted. 🐷