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Cancelling a Recurring Payment πŸ”πŸ·

How to cancel a membership or recurring purchase, what happens to your access, and what to do if you're stuck.

Written by 🐽 Support Piggy 🐽

Cancel any time, from your own account, no hoops. πŸ”

We mean that. No retention flow, no "are you sure" maze, no support ticket required.


How to cancel βœ…

1. Log in to your account
​2. Find the recurring payment
​3. Cancel it

Done. Confirmation by email. πŸ“©


What happens next πŸ“…

βœ… No further payments are taken
βœ… Access continues until the end of the period you've paid for
βœ… Anything you bought outright stays yours, permanently
βœ… Resubscribe whenever you like

⚠️ Cancelling isn't a refund. The current period was already paid for, so it runs to its end. If something's genuinely gone wrong, that's a different conversation β€” message us. πŸ’¬


Why we make it easy πŸ€”

Honestly? Because making cancellation hard turns a cancellation into a chargeback β€” and a chargeback costs the creator the money, a dispute fee, and a mark against their account.

Easy cancellation protects creators. It protects you too, but the creator side is what makes it non-negotiable. 🐷


Cancel before the renewal date ⏰

Payments are taken automatically on your renewal date. Cancel before it, not after.

Your renewal date is shown in your account. Cancelling on the day? Do it before, rather than hoping. πŸ“…


If you can't cancel 🚫

Message us. Chat bubble, bottom-right, with your account email and what you're trying to cancel. We'll sort it. πŸ’¬

Please don't go to your bank first. A chargeback takes weeks, hits the creator hard, and doesn't stop future payments any faster than we can. One message is quicker for everyone. πŸ™


Common questions πŸ€”

"Will the creator know?"
They'll see it in their dashboard. No message is sent from you.

"Do I lose content I already received?"
No. Anything delivered to you is yours to keep.

"Can I resubscribe later?"
Any time. ⚠️ If the price has changed you'd join at the current rate, not your old one.

"I cancelled but was charged."
Check the timing against your renewal date β€” a payment on the same day may already have gone. If it doesn't add up, message us. πŸ’¬

"Can I pause instead?"
Not currently. Cancel and rejoin when you're ready.

"I'm cancelling because the creator stopped posting."
Worth knowing: creators must post at least 3 times every 28 days or their recurring features pause automatically. If they've gone quiet, billing should already have stopped. If it hasn't, tell us. 🚨


TL;DR 🎯

  1. Cancel from your account, any time, no hoops βœ…

  2. Access runs to the end of the period you've paid for

  3. Anything bought outright is yours permanently

  4. Cancel before the renewal date ⏰

  5. Stuck? Message us before your bank πŸ™

Easy in, easy out. That's the deal. πŸ”πŸ·

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