You paid. Where's the thing? 📩
It's in your email ✅
The moment a payment clears, your content is emailed to you — with a receipt and a download link.
📩 Check your inbox first
🗑️ Then check spam — this is where it is roughly nine times out of ten
🔍 Search for "Spenny Piggy" rather than scrolling
If you have an account 🔐
Everything's in one place. Log in and you'll find:
📦 Everything you've bought
🔁 Any recurring payments, with renewal dates
🧾 Every receipt
📊 Your spend over the last hour, 24 hours and 7 days, plus your current limits
Nothing to lose, nothing to search for. ✅
If you bought as a guest 🚪
Your receipt email is everything. There's no account to log into, so:
💾 Download the content properly — to somewhere you'll actually find it again, not your browser's temporary folder
📩 Keep the receipt email. Don't delete it after downloading.
🧾 Note the order reference — it's how we find your purchase if anything goes wrong
Buying regularly? Make an account. It removes this whole problem. See Buying Without an Account 🚪🐷.
Your content doesn't expire ⏳
Once you've bought it, it's yours permanently.
✅ The creator unpublishing it doesn't remove your access
✅ The creator closing their account doesn't either
✅ You can re-download from your receipt
That's not a courtesy — it's the deal. You paid for it. 🐷
If the download won't work 🔧
1. Check spam — the link is in the receipt email
2. Try a different browser — sounds patronising, works constantly
3. Try a computer instead of a phone for large files
4. Check your storage — big video files need room
5. Wait a minute and retry if it stalled partway
Still stuck? Chat bubble, with your order reference. We'll sort it. 💬
Recurring content 🔁
If you're on a membership or recurring purchase, content arrives as the creator posts it — by email, and in your account.
⚠️ Creators must post at least 3 times every 28 days to keep recurring features running. If yours has gone quiet, billing should have stopped automatically. If it hasn't, tell us. 🚨
Common questions 🤔
"I never got the email."
Spam folder, then check the address you entered at checkout — a typo is the usual culprit. Message us with your order reference and we'll resend. 📩
"My download link expired."
Message us. We'll sort you out.
"Can I share what I bought?"
No. You get a personal licence to view and keep it — not to redistribute or resell. See Copyright & Content Ownership ⚖️🐷.
"I bought as a guest — can I get a purchase history?"
Not self-serve, but message us with your email and order references and we'll help.
"The content isn't what was described."
Message us with the order reference and what you expected. That's a legitimate refund case. 💬
"Where's my receipt for expenses?"
Emailed on every purchase, and in your account if you have one. 🧾
TL;DR 🎯
It's in your email — inbox, then spam 📩
Account holders: everything's in one place
Guests: save the receipt email, it's your only copy
Purchases never expire — yours permanently ✅
Stuck? Chat bubble with your order reference 💬
Bought it, keep it. Simple as that. 📩🐷