Splash is required to verify that the address on your account matches your government-issued ID. A mismatch is flagged when:
The address on your Splash account doesn't match the address on your ID
You've recently moved but your ID still shows your old address
You used an abbreviated format that doesn't match exactly (e.g., "St." vs "Street", or missing apartment number)
Your ID shows a PO Box or old address that differs from what you entered on Splash
How to Fix It
Option 1 — Update your Splash address to match your ID
Email support@splashsports.com and we'll update your address on file. You may be asked to upload a copy of your ID to confirm. This is the fastest fix if your ID is current.
Option 2 — Provide Proof of Residence for your current address
If your ID has an old address (e.g., you've recently moved), submit a document showing your current address dated within the past 60 days:
Utility bill (electricity, gas, water, internet)
Bank or credit card statement
Government-issued letter showing your current address
Common Questions
Do I need to update my government ID first? No — a current Proof of Residence document is sufficient. You don't need to wait for a new ID to be issued.
What if my name doesn't appear on my utility bills? Try a bank statement, lease agreement, or utility statement in your name at your current address. Contact support if you're unsure what to submit.