We’re sorry to hear that you’re currently in a state where Splash isn’t available for contest participation — but no worries, you can still withdraw your funds.
💸 Steps to Withdraw Your Balance:
Click your Splash account icon in the top right corner of the screen
Select Withdrawal
Choose the payment method you originally used to deposit
Ensure your account and address details are up-to-date
Complete the on-screen steps to process your withdrawal
Your funds will be returned to the same payment method used for the deposit. This policy ensures transaction security and helps verify your identity as the account holder. If you deposited with a credit card, you will need to request a check or request a refund.
To avoid delays or errors during withdrawals, ensure that your personal details, including your billing and address information, are accurate and up-to-date.
Understanding Method-Specific Withdrawals: If you see withdrawals being routed through a specific method like Venmo, this means you've previously used that method to deposit funds into your Splash account. Even if it was a small deposit made some time ago, that payment method remains linked to your account for future withdrawals.
Address Mismatches and Payment Holds
If you encounter payment holds due to an address mismatch, please:
Verify that the billing address on file with Splash matches your bank's registered address.
Update any inconsistencies to ensure both records align.
Retry the withdrawal process. Note that your bank’s processing timelines may apply to release the held funds.
Updating Address Details for Withdrawals
If you need to update your address:
Contact the Splash support team with both your current and new address details.
Wait for verification and confirmation of the address update.
Proceed with your withdrawal once the update is complete.
Important to remember:
• Splash only allows withdrawals through methods previously used for deposits
• Each deposit method you use becomes available as a withdrawal option
• Ensure that your address and billing details are kept current to avoid withdrawal issues.
• This system helps maintain the security of your transactions
We hope this helps! If you have any other questions or need assistance with your withdrawal, please don’t hesitate to reach out — we’re here to help.
If your issue involves updating or verifying address details, our support team is ready to assist with the process for a seamless withdrawal.