Thanks for reaching out to us here at Splash! If you're wondering what happens to QuickPicks entries that don't get matched, here's a breakdown of how it works:
Refunds are provided under specific circumstances when entries are voided or groups fail to fill.
🕒 Step 1: Understanding the Match Window
QuickPicks entries are designed to match you with other users who selected the same number of picks and entry fee. If an entry remains unmatched for over a period of time and at least two picks in the entry have already gone final, it will be automatically voided.
Some groups may still finalize if they meet a minimum threshold for fairness, even if not 100% full.
QuickPick contests typically finalize within two to three days. However, the exact duration can vary depending on the number of participants and specific contest requirements.
Participant thresholds are determined based on the number of picks and entry fee in the group. Entries unmatched for over allotted point of time will be voided if at least two picks have gone final, ensuring timely contest finalization.
📄 Step 2: Where to Find Voided Entries
Voided entries will appear under the "Final" tab in your QuickPicks dashboard.
These entries will be labeled as: "No match found"
📢 Why This Happens
QuickPicks is a new product, and unmatched entries may occur more frequently while we continue to grow the player base and expand into additional sports. As part of this process, QuickPick contests aim to finalize within two to three days to ensure a smooth user experience.
We expect these instances to decrease over time as more contests and users are added.
We expect these instances to decrease over time as more contests and users are added. Additionally, unmatched entries that meet the voiding conditions (48 hours + two picks gone final) are automatically processed to avoid unnecessary delays.
Refunds for voided entries will be processed automatically, with funds typically credited back to the original payment method.
Need Help?
If you have any questions or notice something that doesn’t look right, feel free to reach out to our support team — we’re happy to assist!