📍 Troubleshooting Location Verification Issues
To comply with legal requirements, Splash must verify your physical location before you can deposit or join contests.This process is especially crucial for ensuring successful deposits and seamless participation in contests.
This verification process also ensures compliance with state-specific legal restrictions which vary based on location, adding an essential layer of integrity to contests.
If you're seeing a location error:
Disable VPNs: Ensure that VPNs are turned off, as they can alter your detected location. VPN use is not permitted and can prevent access.
Disable Ad Blockers: Ad blockers can interfere with location verification. Temporarily disable them to verify your location correctly.
Enable Location Services: Make sure that your device and browser are set up to allow location sharing with the Splash app or website. Use Google Chrome for the best compatibility.
Update Browsers and Apps: Ensure that you are using the latest version of the Splash Sports app (iOS/Android) or your preferred web browser (Chrome/Safari/Firefox).
Stay on Public or Trusted Wi-Fi Networks: Avoid using secured networks that may cause location verification issues.
Avoid Auto-fill for Location Information: Manually enter your location details to avoid errors caused by autofill.
Try Another Device: Switching to a different device may resolve unusual location issues if all steps above fail.
Exceptions: Self-Managed Contests
For contests flagged as “self-managed,” there are no state-specific restrictions. Members from any state can join, regardless of location rules that typically apply to other contests.## Account Restrictions and Fraud Prevention Measures Accounts may face temporary restrictions due to:
Inconsistent Location Data: Rapid changes or discrepancies in your location data may trigger protection mechanisms. In such cases, wait out the required cooldown period before attempting to join contests again.
Fraud Prevention Policies: Continual violations, such as using tools to mask your location (e.g., VPNs) or operating shared accounts, may result in extended or permanent account restrictions.## State-Specific Restrictions Splash Sports contests are subject to state laws and may not be available in certain locations. Key considerations include:
Entry Based on Physical Location: Restrictions apply based on your physical location at the time of entry, not your state of residence. For example, NFL Pick’em contests are not offered in Maine. If you're physically present in Maine, you won’t be able to enter such contests.
California Advisory: Due to a recent opinion from the California Attorney General, daily games such as Tiers are not currently available in California. Splash Sports is working on addressing this and hopes to restore access soon. Always check the state-specific rules before attempting to join contests.
✉️ How to Opt Out of the Sale of Personal Information
You have the right to control how your information is shared.
To opt out of having your personal information shared for advertising, analytics, or other non-required purposes:
📧 Send an email to privacy@splashsports.com with your request.
🪪 Why We May Request Identification
Sometimes, we may ask you to upload a government-issued ID.
This helps us:
Confirm your identity
Protect your account
Ensure you're legally eligible to enter contests
🔐 Your information is handled securely and only used for verification purposes.
💰 Making Deposits with Venmo
Making deposits via Venmo on the Splash platform can occasionally present challenges due to location restrictions or technical issues. This section provides guidance to ensure a seamless deposit experience.
Common Venmo Deposit Steps
To complete a Venmo deposit, follow these steps using a mobile web browser instead of the Splash app:
Open your mobile web browser (recommended, avoid using the app).
Click on 'Account'.
Select 'Deposit'.
Choose Venmo as the Payment Type.
Input your desired deposit amount.
Click the blue 'Deposit' button to submit.
A new page will appear; click 'Continue'.
When prompted, open the Venmo app.
Confirm your Splash Sports payment preferences to complete the process.
Troubleshooting Location-Based Deposit Restrictions
If you encounter issues depositing while in specific states, such as California, or if your location cannot be verified, follow these troubleshooting steps:
Address Common Location Verification Barriers
Additionally, certain actions may trigger account restrictions if inconsistent location data or rapid location changes are detected, which are crucial fraud prevention measures.
Disable Ad Blockers: Ensure ad blockers are turned off, as they may interfere with location detection.
Turn Off VPN: Disconnect VPN services that could mask your actual location.
Avoid Auto-fill: Manually input information instead of auto-filling to improve accuracy.
Verify WiFi Connection: Switch to an unsecured WiFi network if your current one blocks location access.
Enable Location Access in Browser: Use a location-enabled browser such as Google Chrome.
Try an Alternate Device: Attempt the process from another device to rule out device-specific issues.
If you are still blocked from using location-based features, ensure that your account is not flagged for inconsistent or unclear location data due to frequent changes or suspected use of masking tools like VPNs.
Advanced Steps if Errors Persist
Alternatively, familiarize yourself with state-specific rules that might explain why location-based restrictions are applied while attempting to join contests.
If none of the above resolves the issue, consider restarting your device or contacting Splash support with details about your specific problem.
Related Information
Ensure you are always using the latest version of the mobile web browser and Venmo app for the best performance.
Deposit availability can vary by state due to legal restrictions, so always check Splash’s terms for state-specific guidelines.
🎂 Why We Ask for Your Address & Birthday
Before joining a contest, you must complete our Know Your Customer (KYC) process.
We collect:
Your full address
Your date of birth
This step is required to:
Verify your eligibility by state and age
Comply with legal standards for fair play
Help us keep our community safe and secure ✅- Address state restrictions that may impact deposit availability.- Ensure seamless payment processing and deposits using secure methods like Venmo.