📍 Troubleshooting Location Verification Issues
To comply with legal requirements, Splash must verify your physical location before you can deposit or join contests.This process is especially crucial for ensuring successful deposits and seamless participation in contests.
If you're seeing a location error:
Make sure location services are turned on for your device.
Enable browser location access if using a web browser.
Avoid using a VPN, as this may block verification.
Use Wi-Fi or strong mobile data for a more accurate reading.
Still stuck? 📄 Check out this help article for step-by-step troubleshooting and how to share your location.6. Disable Ad Blockers: Ensure ad blockers are turned off, as they may interfere with location detection.
Avoid Auto-fill: Manually input information instead of auto-filling to improve accuracy.
Verify WiFi Connection: Switch to an unsecured WiFi network if your current one blocks location access.
Try an Alternate Device: Attempt the process from another device to rule out device-specific issues.
✉️ How to Opt Out of the Sale of Personal Information
You have the right to control how your information is shared.
To opt out of having your personal information shared for advertising, analytics, or other non-required purposes:
📧 Send an email to privacy@splashsports.com with your request.
🪪 Why We May Request Identification
Sometimes, we may ask you to upload a government-issued ID.
This helps us:
Confirm your identity
Protect your account
Ensure you're legally eligible to enter contests
🔐 Your information is handled securely and only used for verification purposes.
💰 Making Deposits with Venmo
Making deposits via Venmo on the Splash platform can occasionally present challenges due to location restrictions or technical issues. This section provides guidance to ensure a seamless deposit experience.
Common Venmo Deposit Steps
To complete a Venmo deposit, follow these steps using a mobile web browser instead of the Splash app:
Open your mobile web browser (recommended, avoid using the app).
Click on 'Account'.
Select 'Deposit'.
Choose Venmo as the Payment Type.
Input your desired deposit amount.
Click the blue 'Deposit' button to submit.
A new page will appear; click 'Continue'.
When prompted, open the Venmo app.
Confirm your Splash Sports payment preferences to complete the process.
Troubleshooting Location-Based Deposit Restrictions
If you encounter issues depositing while in specific states, such as California, or if your location cannot be verified, follow these troubleshooting steps:
Address Common Location Verification Barriers
Disable Ad Blockers: Ensure ad blockers are turned off, as they may interfere with location detection.
Turn Off VPN: Disconnect VPN services that could mask your actual location.
Avoid Auto-fill: Manually input information instead of auto-filling to improve accuracy.
Verify WiFi Connection: Switch to an unsecured WiFi network if your current one blocks location access.
Enable Location Access in Browser: Use a location-enabled browser such as Google Chrome.
Try an Alternate Device: Attempt the process from another device to rule out device-specific issues.
Advanced Steps if Errors Persist
If none of the above resolves the issue, consider restarting your device or contacting Splash support with details about your specific problem.
Related Information
Ensure you are always using the latest version of the mobile web browser and Venmo app for the best performance.
Deposit availability can vary by state due to legal restrictions, so always check Splash’s terms for state-specific guidelines.
🎂 Why We Ask for Your Address & Birthday
Before joining a contest, you must complete our Know Your Customer (KYC) process.
We collect:
Your full address
Your date of birth
This step is required to:
Verify your eligibility by state and age
Comply with legal standards for fair play
Help us keep our community safe and secure ✅- Address state restrictions that may impact deposit availability.- Ensure seamless payment processing and deposits using secure methods like Venmo.