I Received a "Big Win" Notification — What Do I Need to Do?
Congratulations! 🎉 If you've received a Big Win email or notification from Splash Sports, it means you've won a significant prize. Here's what it means and what steps you need to take.
What Is a Big Win Notification?
A "Big Win" notification is sent when your winnings reach a level that requires additional steps before your funds can be released. This is a regulatory requirement and is designed to protect you and ensure your payout is processed correctly.
What Action Is Required?
To receive your winnings, you'll typically need to complete one or more of the following:
✅ Identity Verification (DocV): Verify your identity with a government-issued ID. Check your email for a DocV verification link from Splash.
✅ W-9 Form: Complete a W-9 tax form so Splash can report your winnings to the IRS as required by law.
✅ Confirm Your Details: Confirm your mailing address and payment method for the payout.
How to Complete the Steps
Check your email for instructions from Splash Sports — look for subject lines like "Action Required" or "Big Win"
Follow the links in the email to complete identity verification and/or W-9 submission
Once completed, our team will process your payout — this typically takes 1–5 business days
I Completed Everything — When Do I Get Paid?
Once all required steps are completed and verified, your winnings will be deposited to your Splash balance or sent via your chosen withdrawal method. Timing varies, but most payouts are processed within 1–5 business days after all documentation is received.
I Didn't Win Anything — Why Did I Get This Email?
If you received a Big Win notification but don't believe you won, please contact our support team immediately. Do not click any links in the email if you suspect it may be fraudulent.