If you signed up expecting a promotional bonus or made your first deposit but the credit didn't appear in your account, here's what to check and what to do.
Common Reasons a Promo Wasn't Applied
You already had an existing account — sign-up and first deposit promos are for new accounts only. A prior account under any email makes you ineligible.
The promo code wasn't entered at the right time — most codes must be applied during account creation or at the moment of deposit, not after.
The minimum deposit wasn't met — promos typically require a minimum deposit to qualify (e.g., deposit $10 to receive $10 bonus). Check the promo terms.
The promo has expired — confirm the promotion was still active at the time you signed up or deposited.
The deposit method isn't eligible — some promos exclude certain payment methods. Check the promo terms for restrictions.
You used the homepage instead of a referral link — referral bonuses only apply when you sign up through the specific referral link your friend shared.
Can I Stack Multiple Promos?
No — only one promotion can be applied when creating your account. You cannot combine a deposit match promo with a referral code at the same time.
Can a Promo Be Applied After the Fact?
In most cases, promos cannot be applied retroactively. If you've just signed up and haven't yet made your first deposit, contact support immediately — we may be able to apply it before your first deposit is processed.
What to Do if You Believe You're Eligible
Email support@splashsports.com with:
Your account email address
The promo code or promotion you were expecting
The date and amount of your deposit
Where you found the promo (email, referral link, social media, etc.)
Our team will review your account and apply the promo if you qualify.