You can request a refund of unused deposits, as long as the transaction is still in the refundable window with our payment processor (typically 60 days from the date of the original transaction.)
Step 1: Click your account/profile icon to open the menu, and select Withdraw
The account icon is in the top left corner on the app, and the top right corner on a web browser. You can see whether or not you have refundable balance on this menu.
Step 2: Click the refund banner.
The withdrawal option page will show you the option to refund any refundable balance in a banner at the top of the page.
Step 3: Click the blue Refund button at the bottom
The refundable balance and payment method will show on this screen so you can see to which payment method the refund is being processed.
It's that simple! Once your refund is processed you'll see a success message confirming your refund.
