Calling Spriggy

Everything you need to know our Member Help service.

Updated over a week ago

We’re committed to answering your questions and solving your problems as quickly and efficiently as possible. That’s why our Member Help service is all digital.

Our Member Help service automatically directs you to the answer you need as quickly as possible. This may mean connecting you to the next available Member Help Expert, sharing one of our many Frequently Asked Questions or by asking you for more information so we can get to the bottom of things for you.

The fastest way to get in touch with our team is using our in-app chat. This lets us know who’s getting in touch and we can get straight to helping you.

You can also contact us via web chat and email at

We're open from:

Monday - Friday: 8am - 9pm (AEST)

Weekends and Public Holidays: Limited hours

If you send us a message outside these hours, we’ll get back to you when we’re open.

We look forward to helping you soon.

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