If you think there’s been a suspicious transaction on your child’s card or you’ve noticed an unrecognised merchant name in your child’s transaction history, there are a few things you can do.

First, check with your child if they have made this transaction. Quite often, kids use their Spriggy cards at a merchant that parents aren’t familiar with, so do check if this is the case.

If it’s not, it’s also possible that the merchant has listed themselves under the wrong merchant category code (MCC), which may make it seem like your child has used their card in a place you weren’t expecting them to.

If it’s none of these cases, get in touch with our Member Help team and let us know about the transaction. We’ll investigate this thoroughly at our end, and if required, report the matter to Visa.

Just so you know, MCCs assigned to merchants such as tobacco shops, liquor stores, adult services, and other categories we believe are not suitable for kids, are already blocked and your kids cannot use their Spriggy cards at these locations.