SQR General Support
ComplaintsProcess to establish a complaint
Where do I find the SQR App, and on what platform/s is it available?Finding the SQR Application
How do I download and install the App?How to Install
How do I register with SQR?
What can I use as a form of ID?What information do I need to provide during onboarding?
If my ID has expired, can I still use it?
Why should Businesses use the SQR App?
Is there a tutorial or guide available for using the App?
How do I become an SQR Customer?
How can I reset my password?
How secure is my data?
Can I use the App offline, or does it require an internet connection?
Is there a way to provide feedback or suggest new features?
What is SQR’s privacy policy?
Is there a way to provide feedback or suggest new features?
Can I use the App on multiple devices with the same account?
Are there any operating system requirements for using the App?Installing the Application
How do I delete my account or unsubscribe from the App?
How do I delete an account for someone who has passed away / died?
What are the benefits of completing the onboarding steps?
Is there a support team available to assist with onboarding questions?
Can I save my progress and resume onboarding later?
What security measures are in place during the onboarding process?
Can I review or edit the information I provided during onboarding?
Are there any rewards or incentives for completing the onboarding process?
How frequently are PEP and Sanction checks?
I don’t have a phone, how can I onboard without one?
Where can I find my onboarding token?
Why have I not received a mobile/cell phone verification code?
If I use this App for a client verification process, can I delete my data after? (Data Deletion)
What are SQR’s User Agreements?
I can’t seem to get a good enough picture of my ID/face, what should I do?
I now realise that I put in the wrong personal information when I was setting up my account, can I go back and change it?
How do I add a card to my SQR account?
How do I share my profile with another company?
What regions does SQR currently operate in?
Is SQR a certified Identity Services Provider (IDSP)?
Does the Application help prevent multi-account fraud?
Is there a cost to use the service?
Does SQR work with start-ups?
What industries does SQR support?
Is SQR recognised by regulators?
I am under 18, how do I get an SQR account?
What documents do I need when signing up?
How long does it take to become verified?
I don’t understand a technical term - can you help?
Where can I find SQR’s Terms and Conditions?
I don’t have access to an accepted document. What can I do?
Is there an alternative way to sign up with SQR?
What kind of personal data will the App collect?
How is the App compliant with data protection laws such as GDPR?
What is a reusable digital identity?
What recourse do I have if there is a data breach or misuse of my information?
Will I be informed of any changes to the App’s privacy policy or terms of service?
How frequently is the App updated, and how are updates communicated to users?
Is my SQR account/SQR ID interoperable with different systems and services?
What is the validity period of my account, and how is it renewed?
What Happens to my digital ID and data if I choose to discontinue the service or if SQR ceases operations?
Are there features that cater specifically to seniors or those with disabilities, such as larger text sizes, voice guidance, or simplified interfaces?
If I encounter issues, are there alternative ways to verify my identity that do not rely on digital means or a mobile phone?
Can I use the digital ID to store and present work-related certifications, qualifications, and licences?
Is there a way to provide feedback about the App and/or SQRs service?
Do I have the option to consent or decline specific data requests?
Is my data encrypted both in transit and at rest?
How do I access the Dashboard?Dashboard Access