SQR General Support
By SQR and 1 other2 authors66 articles
- Where do I find the SQR App, and on what platform/s is it available?Finding the SQR Application
- How do I download and install the App?How to Install
- How do I register with SQR?
- What can I use as a form of ID?What information do I need to provide during onboarding?
- If my ID has expired, can I still use it?
- Why should Businesses use the SQR App?
- Is there a tutorial or guide available for using the App?
- How do I become an SQR Customer?
- How can I reset my password?
- How secure is my data?
- Can I use the App offline, or does it require an internet connection?
- Is there a way to provide feedback or suggest new features?
- What is SQR’s privacy policy?
- Is there a way to provide feedback or suggest new features?
- Can I use the App on multiple devices with the same account?
- Are there any operating system requirements for using the App?Installing the Application
- How do I delete my account or unsubscribe from the App?
- How do I delete an account for someone who has passed away / died?
- What are the benefits of completing the onboarding steps?
- Is there a support team available to assist with onboarding questions?
- Can I save my progress and resume onboarding later?
- What security measures are in place during the onboarding process?
- Can I review or edit the information I provided during onboarding?
- Are there any rewards or incentives for completing the onboarding process?
- How frequently are PEP and Sanction checks?
- I don’t have a phone, how can I onboard without one?
- Where can I find my onboarding token?
- Why have I not received a mobile/cell phone verification code?
- If I use this App for a client verification process, can I delete my data after? (Data Deletion)
- What are SQR’s User Agreements?
- I can’t seem to get a good enough picture of my ID/face, what should I do?
- I now realise that I put in the wrong personal information when I was setting up my account, can I go back and change it?
- How do I add a card to my SQR account?
- How do I share my profile with another company
- What regions does SQR currently operate in?
- Is SQR a certified Identity Services Provider (IDSP)?
- Does the Application help prevent multi-account fraud?
- Is there a cost to use the service?
- Does SQR work with start-ups?
- What industries does SQR support?
- Is SQR recognised by regulators?
- I am under 18, how do I get an SQR account?
- What documents do I need when signing up?
- How long does it take to become verified?
- I don’t understand a technical term - can you help?
- Where can I find SQR’s Terms and Conditions?
- I don’t have access to an accepted document. What can I do?
- Is there an alternative way to sign up with SQR?
- What kind of personal data will the App collect?
- How is the App compliant with data protection laws such as GDPR?
- What is a reusable digital identity?
- What recourse do I have if there is a data breach or misuse of my information?
- Will I be informed of any changes to the App’s privacy policy or terms of service?
- How frequently is the App updated, and how are updates communicated to users?
- Is my SQR account/SQR ID interoperable with different systems and services?
- What is the validity period of my account, and how is it renewed?
- What Happens to my digital ID and data if I choose to discontinue the service or if SQR ceases operations?
- Are there features that cater specifically to seniors or those with disabilities, such as larger text sizes, voice guidance, or simplified interfaces?
- If I encounter issues, are there alternative ways to verify my identity that do not rely on digital means or a mobile phone?
- Can I use the digital ID to store and present work-related certifications, qualifications, and licences?
- Is there a way to provide feedback about the App and/or SQRs service?
- Do I have the option to consent or decline specific data requests?
- Is my data encrypted both in transit and at rest?
- How do I access the Dashboard?Dashboard Access