Is the platform free to use?
Squadtrip is free to use. There are subscription plans that provide premium features.
What is the fee for travelers?
So the free version of the platform is a 6% fee on the transaction. This fee will also cover your stripe fees.
The fee is a percentage of the ticket price. So, the person on a $3500 package on the free version is 210 which is 6% of 3500. On a payment plan that 210 is broken down into each payment. On the premium/pro version, the fee is reduced to 4%.
Is there an additional processing fee to make the refund transaction?
No, there is no additional fee to make the refund transaction.
How do you change the price for someone that already paid?
Unfortunately, that isn’t something you can do right now. You could add an addon for the difference if it’s an increase in price.
How do I add a new card?
Log on via a computer, on the top right you will see an arrow next to your name.
Point your cursor on that arrow, then click -->Settings from the dropdown menu
Then Click-->Trip Settings
Select the -->Trip
Under billing info, press the -->Update Card buttxon
How do the installments work?
For installments, we take a deposit and then use that same card to bill you each month on the same date.
For example, if you choose the double occupancy package, you’ll pay $260 today and then 6 installments of $436 on the first of each month, starting in October.
Can we do a payment plan?
Yes! Click book now on the trip option. When you checkout you will be able to enroll in a payment plan.
Will my funds be held when my guests make their payments?
Funds will be deposited to your Stripe.com account. If you setup daily deposits, they will be deposited each day into the bank account of your choice.
Note: If you do not setup daily payouts, the funds will sit in your Stripe.com account until you decide to transfer the money to your bank account.
How to see the payment plan?
You’ll see the payment plan options when you click “book now”.
Can I pay off installments early?
Yes, sure you can. You can log into your account and make a payment whenever you would like and you will still be charged the full $$ for choosing the installment plan.
How do I add my stripe account?
After creating your first trip it will prompt you again to add your stripe account!
If you go to publish the trip it will prompt you to connect your stripe again if you haven't already. If you log out and log in again, you will be guided to the page as well.
If someone submits a payment after the deadline, are payments recalculated?
If the scheduled trip payment date passed, No effect on the payment.
Can you transfer funds into my bank account before the closing date?
Funds go into your account after every payment, so if someone comes and starts the payment plan or pays today. You get the payment into your bank in 2 days. You do have to sign up for Stripe our payment partner.
Can I use any other payment methods?
No, You can not use any other payment method, you can only use Credit Card for payments.
Can I change my payment method for the next installment?
Yes, you can change your payment method by clicking "Change/Update your card information" and fill the card information, then clicking "Update Card"
How do the fees work?
We charge a 1% processing fee for all payments plus Stripe merchant fees (2.9% + 30 cents).if you have the Pro or Premium plans. If you have the free plan, the fee will be 3% plus Stripe merchant fees (2.9% + 30 cents). Ex: if your trip costs $1,000.00, the traveler will pay $1,039.30 and you will receive the full $1,000.00.
Are there any other fees?
Nope! We use Stripe to process payments and we pay any fees charged by Stripe. There are no monthly fees or withdrawal fees
How do I get paid?
Before you can publish your trip site, you will be prompted to create an account with Stripe.com or log in with your existing account. With Stripe, we will be able to charge cards on your behalf, and you can direct the daily payments to your chosen bank account.
When do I get my first payment?
To ensure proper documentation and verification, Stripe usually takes 7- 14 days to release your first payment, after which you can receive payments anytime you desire.