Intended Audience: For Trip Organizers who want to confirm which emails are receiving trip booking notifications and which emails are receiving traveler replies.
Article Summary: Trip Organizers can choose if they want to receive booking emails and notifications sent directly to their user email or a general Company email. Reply-to emails can be directed to the user email or the general Company email. The from email can be addressed from the user’s name or the Company Name. These settings are most helpful when there’s a shared inbox within the team or if a Company has Sub-Admins. To update these settings, go to Settings > Notifications and Email Settings.
Table of Contents:
What are Notifications and Email Sending Settings?
Notifications and Email Sending Settings determine which email receives traveler booking and payment notifications, replies from travelers who respond to automated emails, and how automated emails appear to travelers.
How do I verify or change my settings?
In the righthand corner, click your profile and select Settings from the drop-down menu
Select Notifications and Email Settings
Make your selections
What is the difference between Company and Organizer?
Company is typically a business name or how the Trip Organizer wants to be recognized by travelers. Organizer is typically the Trip Organizer’s personal name and information.
When a Company has Sub-Admins, it’s common for emails to be sent from the Company Name, but the booking notifications and replies are sent directly the Sub-Admin’s Organizer email. For some Company's that create Sub-Admin accounts for clients, it's common for the replies to be sent to the Company email.
How do I change my Company Email and Company Name?
☝️Company information can only be updated by Admins. If you are a Sub-Admin, contact your Admin to make changes.
If you are a company Admin, Go to Settings > Company Information.
How do I change my User Email and User Name?
To update your personal information, go to Settings > My Info. Click Save Changes to ensure the updates are saved.
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