How to Earn, Redeem, and Troubleshoot Bonus Wave Points in the SQUID App
The SQUID app offers various promotions and bonus Wave Points opportunities. This guide explains how to earn, redeem, and resolve common issues related to bonus points.
Earning Bonus Wave Points
1. Meeting Minimum Spend Requirements
Many promotions require a minimum spend to qualify for bonus points. For example:
A €50 prepaid voucher may be required to unlock 100 bonus points. Purchases below this threshold (e.g., €20) will not qualify.
Referral bonuses often require the referred person to make a qualifying purchase, such as a €50 voucher. Smaller purchases will not trigger the bonus.
2. Using Promo Codes
Promo codes must be applied before completing a purchase to earn bonus points. Steps include:
Enter the promo code in the app’s designated field during checkout.
Alternatively, tap the promotional button on the app’s home page to auto-apply the code.
3. Time-Limited Promotions
Some promotions are valid for a limited time, such as 24 hours. Purchases made outside this window will not earn bonus points. Always check the promo’s expiration details.
Redeeming Bonus Wave Points
1. Verifying Bonus Points
To confirm if bonus points were awarded:
Open the SQUID app and navigate to the Wave section.
Check the transactions list for a separate entry showing the bonus points.
Common Issues and Resolutions
1. Promo Code Errors
Promo codes may appear as already used or ineligible if:
They are restricted to new users only.
The account has previously earned Wave Points.
2. Outdated App Version
An outdated app may display incorrect promotion details. Update the app to ensure accurate information and functionality.
3. Unclaimed Offers
If bonus points were not awarded, ensure you:
Claimed the offer by tapping the promotional button or entering the promo code before purchase.
Met all promo conditions, such as minimum spend requirements.
FAQs
Where are redeemed vouchers stored in the app?
Prepaid vouchers appear in the Vouchers tab.
Coffee vouchers redeemed with Wave Points are stored in the Wallet under the Loyalty Cards tab.
How can I ensure bonus points are applied in future promotions?
Start your purchase via the promotional button in the app or enter the promo code provided.
Confirm at checkout that the bonus is indicated before completing the purchase.
By following these guidelines, you can maximize your bonus Wave Points and resolve common issues effectively.