Penelope Help Center

SMS and Email Messaging Limits

April 22, 2021

Below you will find information regarding your email and SMS providers messaging limits. If you have any questions please contact your service provider directly.

Clickatell

Maximum Length of single SMS messages – 160 standard characters (special characters will decrease the # allowed)
Max # of SMS – recommend no more than 1 per second

Message Media

Maximum Length of single SMS messages – 140 standard characters – Canada, 160 (other countries), 70 if any Unicode characters are included), with a max of 5K characters across all messages (approx 31 part max)
Maximum # of SMS – please contact Message Media directly for this information.

Bulk SMS

O365

Gmail

Related Articles

General Penelope Authentication Settings

Getting Started with External Communications

Configuring SMS Settings

Client Message Settings (System Administrator)

Start Client Communication (SMS/Email)