Below you will find a list of common Engage Error Codes. If you encounter an error not included in this list or need further assistance please contact the Penelope Support Team.
Error Code | Result | Description |
-1 | RESULT_GENERAL_FAILURE | Please contact the Penelope Support Team for assistance. |
-3 | RESULT_NO_EMAIL_ADDRESS | The email field for the worker associated with the Client Task is empty. |
-4 | RESULT_PIN_NOT_RECOGNIZED | The pin value following the Engage link is not recognized.
This error is typically caused when a user attempts to submit a Document from the same pin twice. The error is also caused when a user attempts to access the Engage URL without a pin. |
-8 | RESULT_PIN_EXPIRED | The Document or Checklist Task due date has passed or if the Discussion has had no reply from a worker for 7 days causing the discussion to expire. |
-9 | RESULT_DOCUMENT_ALREADY_FILLED_OUT | The Document and/or Checklist Task has already been filled out. |
-10 | RESULT_CANCELLED | The Document and/or Checklist Task has been cancelled. |
-11 | RESULT_ALREADY_COMPLETED | The Document and/or Checklist Task has already been completed. |
-14 | RESULT_DOCUMENT_NO_LONGER_EXTERNAL | The Document template has been changed to no longer be Client Facing. |
-15 | RESULT_TASK_NO_LONGER_ASSIGNED_TO_INDIVIDUAL | The Document and/or Checklist Task has been reassigned to the worker.
A Document or Checklist Task is mostly commonly reassigned t the Worker when:
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-16 | RESULT_TASK_CANCELLED | The Document and/or Checklist Task has been cancelled. |
-17 | RESULT_THREAD_NOT_FOUND | The Discussion has been deleted from Penelope. |
-18 | RESULT_CHECKLIST_CHILD_NOT_DOCTASK | A child task on a Checklist Task is not a Document
If a user adds a non-Document Task to a Checklist Task that is to be completed by an Individual, they should delete the non-Document Task from the Checklist Task. Once that is done, the Engage user should be able to complete the Document. |
-19 | RESULT_INDIVIDUAL_NO_LONGER_THREAD_FOLLOWER | The Individual has been removed as a follower from a Discussion.
Note: A user can also be removed as a follower from a Discussion if their email has been removed from their Individual Profile or their consents have been removed from their Message Settings. |
-20 | RESULT_INDIVIDUAL_CANNOT_ACCESS_THREAD | The Individual has been removed from the record to which the Discussion thread was added; For example, they are no longer a Service File member). The user can no longer access or add to the thread as they do not have access to the record which the discussion thread is attached to. |
-21 | RESULT_INDIVIDUAL_TOO_MANY_CONSECUTIVE_REPLIES | The Individual has replied 3 times to a Discussion prior to receiving a response from the Worker. The Individual must wait for a Worker to reply to their messages. |
-22 | RESULT_INDIVIDUAL_UNSUBSCRIBED | The Individual has unsubscribed from Engage communications through the Unsubscribe link on Engage emails. |
-26 | RESULT_SSL_REQUIRED | SSL has not been enabled. |
-27 | RESULT_INVALID_CHARS | Invalid character(s) were used in a response for a Document or Discussion the response cannot be saved at a database level. |