Article Contents

  1. Record/Update DSS Client Level Data

  2. DSS Status

These instructions are for recording or updating DSS client level data on the Individual Profile. This data can also be recorded in the DSS Members section of an applicable Service File or Group. Penelope automatically updates the client data in each location regardless of where it has been entered.

Depending on your configuration some of the data fields shown may not be available in your Penelope database.

If you are not using the Partnership Approach or the client is not enrolled in a Partnership Approach based Case Service, the Reasons for Assistance, Referral Source and standard Partnership Approach fields are not required in your submissions and are therefore hidden.

Record/Update DSS Client Level Data

Follow the instructions below to record/update DSS client level data at the Individual Profile:

  1. Navigate to the client’s Individual Profile (Profile tab).

  2. Click Edit.

  3. Ensure First Name, Last Name, Date of Birth and Gender are complete and accurate for submission. If Penelope is your Primary Information System, the First Name and Last Name fields are not included in submissions.

  4. Click Save.

  5. On the Individual Profile (Profile tab) in the Address section click Edit.

  6. Ensure the Addr. 1, Addr. 2, Suburb, State and Post Code are complete and accurate for submission. If Penelope is your Primary Information System, the Addr. 1 and Addr. 2 fields are not included in submissions.

  7. Click Save.

  8. On the Individual Profile (DSS tab) click Edit.

  9. Complete the DSS Client level data fields shown on the the screen. If Penelope is your Primary Information System, the Is Using Pseudonym?, Consent to Providing Details? fields will be hidden. If you are not using the Partnership Approach or the client is not enrolled in a Partnership Approach-based Case Service, the fields on the right side of the screen are hidden.

  10. Click Save.

DSS Status

For information regarding the status of your Client level DSS submission check the DSS Status section located on the DSS tab in the Individual Profile.

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