The Case is the core clinical information unit in Penelope that unites all Service File information relating to Individuals, couples or families (grouped as Case Members). A Case can have one or more Case Members (who also have their own Individual Profile) and may also have one or more Service Files.​

Cases are not assigned to any particular Worker (like Service Files are) but rather belong to the Agency as a whole. The Case file is meant to be the single point of access for all services provided to a given Individual or family.

It is possible for an Individual to be a member of multiple Cases; however this is configured by your System Administrator and generally not required.