The Case is the core clinical information unit in Penelope that unites all Service File information relating to Individuals, couples or families (grouped as Case Members). A Case can have one or more Case Members (who also have their own Individual Profile) and may also have one or more Service Files.
Cases are not assigned to any particular Worker (like Service Files are) but rather belong to the Agency as a whole. The Case file is meant to be the single point of access for all services provided to a given Individual or family.
It is possible for an Individual to be a member of multiple Cases; however this is configured by your System Administrator and generally not required.