My session links are expired and I can't join my game
If you opened your campaign page and found that the Discord invite, Roll20 link, or other session link says "expired" or "invalid," here's what to do.
Step 1: Message your GM right away
Send the GM a message through the StartPlaying platform letting them know the links aren't working. GMs are responsible for keeping session links active and accessible before a game.
Give them at least a few minutes to respond. Sometimes GMs are setting up right before the session starts!
Step 2: Check whether the session has started
If it's before your scheduled start time, wait a few more minutes and check again. The GM may update the link shortly.
If the session start time has passed and you still can't access any links and haven't heard from your GM, move to Step 3.
Step 3: What to do if you can't join and the session has started
If your session was supposed to start and you still cannot join:
Take a screenshot of the expired link and any messages you sent to the GM.
Contact Support through the chat widget on this page.
Let us know:
The GM's name and the adventure name
The scheduled date and time of the session
That you have expired links and an unresponsive GM
We will review your case and make sure you are not charged for a session you were unable to attend.
What about the 24-hour leave restriction?
If your session is within 24 hours, you may see a message saying you can no longer leave the campaign. This does not mean you will be automatically charged for a session you couldn't play.
If the GM was unresponsive and you were unable to access the session, you are eligible for a refund. Reach out to our Support team with the details above and we'll take care of it.
What happens next
Once you contact Support:
We will review the situation with the GM.
If you were charged for a session you did not play, you will be refunded either as site credit or back to your original payment method.
We will follow up with the GM to make sure this doesn't happen again.
Still need help? Use the chat widget on this page to reach our Support Goblins directly.