We know that things can happen and life can be complicated, so you may well have an extenuating circumstance that lead to you incurring a strike. If this applies to you, please reach out to the Support team, via the in-app Live Chat, and explain your situation.

Provide as much evidence as you can to back up your appeal and the Support Team will review your case. They may ask you to book in a call to discuss the situation in detail. If your appeal is upheld the strike will be removed.