We know that contracts are a critical part of your business, and this guide will walk you through everything you need to know about the Stora contract feature. The process is both easy for you and your customers.
How to get your contract in place
Provide your contract to your onboarding representative or our support team. To ensure a smooth setup, please note the following criteria.
Fully formatted and ready to use.
A single file (combine documents if needed).
Designed with space for dynamic customer and site info.
The following fields can be automatically pre-filled in your contract:
Customer details:
Full name
Address
Mobile number
Email address
Site details:
Site name
Site address
Subscription details:
Unit Type – Unit types added to the subscription
Unit ID/Number – Units reserved or allocated when the contract is created
Move In Date – Subscription start date
Price – Total subscription price (includes insurance)
Storage Price - total cost of unit types excluding insurance
Billing Period – Billing period (e.g. monthly)
Insurance Cover Level – Insurance/protection cover level
Insurance Price – Insurance cost per billing period
We can also add fields for:
Customer signature
Signature date
Custom fields for additional notes
💡Here is a working example of this:
How to check the status of your contracts
Once contracts are issued, tracking which ones are pending or signed is easy.
Head over to your Contract section (Subscriptions > Contracts)
From here, you will see all of your issued contracts. You can use the Status button to filter to show only the following:
Pending
Signed
Voided
Declined
All
Voiding a contract
Sometimes, you may need to void and resend a contract to be re-signed. To do this, follow the steps below:
Head over to your Contract section, next to the customer's name, use the ... button
Now you can use the Void contract button
💡 It's only possible to void a pending contract. A contract that has already been signed cannot be voided.
Reissue a contract
Go to Subscriptions and search for the customer
Click the ... button and select Issue contract
Benefits for You
Automatic updates: Contracts are automatically marked as signed.
Visibility: View and download signed contracts directly in Stora.
Flexibility: Assign different contracts to specific units or locations.
Benefits for Your Customers
Time-saving: Customer details are auto-filled to speed things up.
Easy access: Customers can view and download their signed contracts anytime from their account.
FAQ
What happens if no unit is reserved or allocated at contract creation?
The Unit ID/Number field will display TBC.
Will a unit added later show in the contract?
No, contracts only include data available at the time of creation.
Will auto-reserved units show in the contract?
Usually, yes. Contracts are created after the customer sets their password. Auto-reservation runs every minute, so in most cases, the unit will be reserved in time to be included. This works reliably in most Storefront scenarios.
Can I update a contract with unit info later?
Yes, void the contract and reissue it. The new contract will use updated subscription data.
How do I manage contracts that were sent before the new system was introduced?
Contracts sent before this system was added won’t update automatically. You’ll need to mark them as signed manually.