From time to time, a customer's payment card may fail. Usually, this is related to insufficient funds or the card needing to be updated. Stripe will automatically retry the payment for about a week. The steps below will help you determine why the card is failing.
How to check why a card payment failed
Follow these steps to see the failure reason and payment attempts.
In Stora, open the customer’s subscription and click View on Stripe.
In Stripe, scroll to the Payments section and find the failed payment linked to the invoice.
Click the failed payment to open its details.
Review the Payment attempts and the Decline code to see why the card payment failed.
💡If the card details are out of date or the customer’s bank has blocked the payment, you may need to update their card details and retry the charge.
Retrying Payments
Once you know why the payment failed, you can decide whether to try the charge again.
To retry a failed payment, see How to retry a failed payment.
Changing customer card details
If the decline is due to an expired or blocked card, you can update the card and then try again.
To update card details on a customer’s behalf, see How to change a customer's card details
.
Customers can also update their own card details in the Storefront. To share those steps, see How customers can change their own card details.