From time to time, a customer's payment card may fail. Usually, this is related to insufficient funds or the card needing to be updated. Stripe will automatically retry the payment for about a week. The steps below will help you determine why the card is failing.

In the customer's subscription, hit "View on Stripe".

In Stripe, scroll down to the Payments section and click on the failed payment. This shows the payment related to this specific invoice. When you click on this payment you will see the payment attempts and the decline code, which will give you the reason for the failed payment:

Learn how to retry a failed payment.

This article details how to change a customers card details

This article shows how customers can change their own card details