Managing Viewings (Desktop)
Buyers, sellers, landlords, and lettings applicants can manage their viewings by logging into their Street account via a web browser. They can see upcoming, completed, and cancelled viewings, accept or decline appointments, add viewings to their calendar, and cancel if needed.
Note - Tenants can also access viewings through their desktop account, but these are viewings they are attending as a lettings applicant on other properties - not viewings on the property they are currently renting.
This article explains how consumers can manage their viewings in their Street desktop account but for information on how this works via the consumer app, see this help article.
Accessing viewings
From the desktop account, consumers can select their role dropdown at the top (Seller, Buyer, Landlord, or Tenant) and select Viewings.
This is broken down into three sections: Upcoming, Completed, and Cancelled.
Upcoming viewings
The upcoming section shows all confirmed, unconfirmed, and pending viewings, including key details such as the date, time, and applicant name. Additionally, sellers can also see the buyer's buying and financial position.
Confirmed viewings - Viewings that have been confirmed by all parties
Unconfirmed viewings - Viewings that need to be accepted by the consumer accessing the viewing
Pending viewings - Viewings that have been accepted by the person accessing the viewing but need to be confirmed by one of the other parties, ie buyer / seller / landlord
Note - Provisional viewings will not show in the consumer's Street account.
For any upcoming viewings, consumers can:
Accept / Decline - If a viewing requires confirmation from the buyer, seller, landlord or lettings applicant, they can accept or decline it from within their Street desktop account. To decline, they must do so before the notice period set in your online booking settings - once inside the notice window, the option to decline will no longer be available.
Cancel - If the viewing is confirmed or pending, consumers can also cancel the viewing from within the desktop account via the manage button.
Add to calendar - Additionally from the manage button, confirmed viewings can also be added to the consumer's calendar.
What happens when a viewing is accepted?
When a consumer accepts a viewing, you'll receive a 'Viewing Confirmed' branch notification in Street and you'll also receive an email to the branch email address. The viewing confirmation toggle in Street will update automatically, and if all parties have confirmed, automated confirmation emails will be sent to the applicant and owner depending on your notification preferences.
What happens when a viewing is declined?
When a consumer declines a viewing, they will be asked what dates and times would work best for them. You'll receive a 'Viewing Request Rejected' branch notification in Street and you'll also receive an email to the branch email address. The viewing status in Street will update to 'Rejected' and the availability they entered will show on the viewing page in the 'Viewing Details' card on the right hand side.
Note - When one party declines a viewing, no automated notifications are sent to the other party, giving you control over how to manage the next steps.
What happens when a viewing is cancelled?
When a consumer cancels a viewing, they'll be asked for a reason choosing from:
I can't attend - The viewing will be cancelled without any additional information.
The viewing time no longer works for me - The consumer can add alternate dates/times that work.
Other - The consumer can type in their reason.
You'll receive a 'Viewing Cancelled' branch notification in Street and you'll also receive an email to the branch email address. Both the applicant and owner will also receive the automated 'Viewing Cancelled' email, depending on your notification preferences.
The viewing status in Street will update to 'Cancelled' and, if the consumer entered any alternate availability / other reason, the details will show on the viewing page in the 'Viewing Details' card on the right hand side.
Completed viewings
The completed section shows all previous viewings that went ahead. Consumers can click into each viewing to see the full details.
Viewing Feedback
Viewing feedback is managed differently depending on who is leaving / viewing the feedback.
Buyer and Letting Applicant Viewing Feedback
Buyers can submit their own feedback after a completed viewing from their viewings section, using the 'leave feedback' button.
Here they can leave written comments and optionally give a rating on how they felt the property was priced.
Note - Once submitted, this feedback is sent to your agency to review in Street - it is not sent directly to the property owner. For more information, see our Viewing Feedback help article.
Buyers can also view any feedback they've previously submitted in the same location.
Seller and Landlord Viewing Feedback
Sellers and landlords can view feedback that has been shared with them, including agent feedback submitted during the viewing via the Street Agent app, and any applicant feedback your agency has submitted in Street and toggled to display on their account.
Sales offers
From completed viewings, buyers can submit a sales offer including their offer amount and any notes. When a buyer submits an offer, it does not go directly to the owner — it goes into your Street account for you to review. For more information, see our Sales Offers (Consumer Desktop) help article.
Cancelled viewings
The cancelled section shows any viewings that were cancelled (by the applicant, agency, or owner) as well as any viewings that were declined. These are stored for informational purposes only and cannot be interacted with further.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!