When sending a sales valuation in Street, or when instructing a property, you will need to select your upfront and/or completion fees, and choose if you want to add flexible fees. The options available here will be determined by what valuation fees have been set up in your settings.

This article focuses on flexible fees in settings, for more information on setting up for your valuation fees see this help article. And for more information on adding fees to a valuation or instruction, see this help article.

Flexible fees is an optional feature that allows you to present clients with a tiered fee structure during valuations in the Street agent app or when in Street. Clients see three payment options at different fee rates, so they can choose the arrangement that suits them.

To enabled Flexible Fees head to Settings (on the left side panel, at the bottom) > Company Settings > Valuation Fees > Flexible Fees and toggle the feature on. When enabled, the tiered fee structure will appear in the mobile app during valuations and auto-populate valuation reports.

Within the fee rates settings you can set the two endpoints of the fee scale:

The middle tier is calculated automatically as the average of the two.

With the fee rates set, next you need to name the three tiers that are shown to clients during the valuation. You can give them custom names (Names are capped at 30 characters), or leave them blank to use the defaults:

When you're happy with the fee rates and tier names, click 'Save Changes' to save everything.

On the right hand side of the page you can see a live preview of the page that shows exactly what clients will see in the app. Here you can use the slider to adjust the sample property value and see how the fee amounts scale across all three tiers, including the savings comparison shown between tiers.

With your flexible fees set up, you can now demonstrate the fee options during the valuation appointment using the Agent App and when sending the valuation report in Street.