As well as mortgage brokers, the Partner Platform also supports contractors. When a contractor is connected to the Partner Platform, your quote requests, instructions and inspections are sent straight to their Partner Platform account rather than by email, and their quotes, progress updates and completion details come back into Street automatically, with a full audit trail.

Joining the Partner Platform is free for contractors.

From the contractor's page in Street, click 'Invite to Partner Platform' at the top. Check the company name and the primary contact's name and email address, then click 'Generate Invite Code'.

The contractor will receive an email inviting them to join. You'll also see an invite code and link, which you can share with them directly if they don't receive the email.

While the invite is waiting to be accepted, the contractor's page will show 'Invite pending', with options to 'Resend' or 'Cancel' the invite. If you cancel, you'll be asked to confirm by clicking 'Cancel invite'.

From the Contractors table, tick the contractors you'd like to invite and click 'Invite to Partner Platform' at the bottom of the screen. You'll see a summary of how many will be invited, how many already have a pending invite or are already on the Partner Platform, and any that can't be invited because they don't have an email address.

You can also tick 'Re-send invite to contractors with pending invites' if any original invites didn't get through. The button at the bottom will update to show how many invites will be sent and re-sent, for example 'Send 5 invites' or 'Send 5 & re-send 2'.

When a contractor completes their sign up, you'll receive an email letting you know you can now send jobs to them from Street. Their page will show 'Connected to Partner Platform' and they'll show with a green 'Partner Platform' label when you search for them.

If a contractor already has open jobs with you from before they joined the Partner Platform, you can move these over so they can manage them there too.

From the contractor's page in Street, click 'Move jobs to Partner Platform', which shows how many jobs can be moved. Check the details and click 'Move jobs'.

The contractor won't be emailed about the jobs being moved. Once it's done, you'll receive a summary showing how many jobs were moved and how many weren't. Any jobs that couldn't be moved will carry on by email as before.

Add the contractor to a maintenance job as normal, using 'Add Contractor' on the Contractors card. For more information, see our Adding a Contractor and Requesting a Quote help article.

If the contractor is connected to the Partner Platform, requesting a quote or toggling on 'Instruct contractor upon saving' will send the job to their Partner Platform account instead of by email.

If the property has an access note, you'll see an 'Access details' tick box, which lets you share the access note with the contractor (this may include a key safe code). This choice is remembered if you request a quote or instruct them later. The property's main photo is also shared with the contractor automatically.

You can request a quote or instruct the contractor later from the contractor's row on the job, and it will still be sent via the Partner Platform.

If a job is cancelled and reopened, you can request a quote from or instruct the same contractor again.

Contractors receive the details they need to carry out the job, including the current tenants' contact details and the owner's point of contact. Landlord details aren't shared unless the landlord lives at the property, and owner company details are never shared.

If you’re the point of contact for access on the job (the Contact for Access is set to Agent), the contractor will see the property’s key numbers. If you’ve checked a key out to the contractor, they’ll also see the checkout date and a photo of the key.

When a contractor submits a quote, it will appear on the job and be logged in the activity stream as 'Quote Received via Partner Platform'. Contractors can include VAT on their quotes. Hover over the coins icon next to the quote amount to see how much VAT is included, or view the quote details for the full breakdown.

A contractor can send more than one quote for the same job. If they remove a quote, it will show as 'Withdrawn'. You'll also see a 'Viewed' label showing when the contractor first opened the job, and this is logged in the activity stream as 'Viewed by Contractor via Partner Platform'.

You can still instruct a quote even if the contractor has already started the job.

As the contractor updates the job on the Partner Platform, the job will update in Street. The job's assignee will also be notified as the job progresses.

Contractor updates appear as Job Updates in the job's activity stream, labelled 'from Partner Platform'. These include status changes, quotes and quote changes (showing what changed from and to), completion details, and any notes, photos, videos or files the contractor adds. Photos open in a gallery and videos can be played directly from the activity stream.

When the contractor books their visit, you'll see a 'Contractor visit' row on the job's status card showing the date and time of day, for example 'Mon 3 Nov, Morning'. If they rebook, this is logged in the activity stream.

If you put a job on hold before instructing a contractor, every contractor on the job will be told it's on hold. If a contractor puts a job on hold on their side, this won't pause the job in Street.

When the contractor marks the job as complete, the job will be completed in Street and the contractor's final price is recorded.

If a contractor spots further work needed at the property, they can raise an additional job from the Partner Platform. This will come into Street as a new maintenance request, with 'Partner Platform' as the source and showing the contractor who raised it, for you to review. This works even if the property doesn't have an active tenancy.

If the tenant is sent the job created email, it will let them know the repair was logged by a contractor on behalf of your branch.

If you cancel a maintenance job, any quote requests or instructions sent to contractors via the Partner Platform are automatically cancelled. The cancellation window will confirm that the contractor will be told about the cancellation through the Partner Platform, so Street's usual cancellation email isn't sent to them.

To renew a safety certificate with a connected contractor, click the three dots on the certificate in the property's Safety Certificates card and select 'Create Job'. Choose the contractor and toggle on 'Instruct this Contractor upon saving Job Details' to send the job to their Partner Platform account.

When the contractor completes the job on the Partner Platform, the new certificate is added to the property automatically, with the certificate document attached, including the valid from and to dates.

If the contractor finds an issue during the check, they can flag it and raise the remedial work needed, which will create new maintenance jobs in Street for you to manage as normal.

When booking an inspection, you can choose who will carry it out. On an inspection with the status 'Need to Book', select 'Contractor' under 'Who inspects this property?'.

Choose the contractor, tick 'Share access details' if you'd like to share keys held, the key safe code and property access notes, and add any notes for the contractor, then click 'Instruct Contractor'.

The inspection will show as 'Instructed'. Once the contractor books it on the Partner Platform, it will show as 'Booked by contractor' with the booked date, and you'll be notified.

If the contractor declines, you'll receive an email letting you know and the inspection will go back to 'Need to Book' (or 'Overdue' if the due date has passed), so you can choose another contractor or book it internally.

When the contractor completes the inspection, it will be marked as completed in Street and the report they upload is added as the inspection report.

To withdraw the instruction, click 'Cancel instruction' on the contractor card. Cancelling the inspection will also withdraw it from the contractor's Partner Platform account.