Landmark AML is an electronic AML customer due diligence system that interrogates a wide range of approved and independent data sources to verify identity and ownership.

The Landmark integration allows you to run AML checks for sellers, buyers, landlords, lettings applicants, and tenants directly from within Street.

Sellers, landlords, and buyers can also submit their AML details via the Street Consumer App - see our AML Compliance Checks (Consumer App) and Buyer Ready (Consumer App) articles for more information on how this works from the client's side.

Before using the integration, you'll need to set it up in your account. See our Landmark AML Integration Settings help article for setup instructions.

Compliance checks can be accessed from several places depending on the role:

There are three ways a check can reach Landmark, depending on how you set up the integration.

The client submits their details via the consumer app and, because you have automatic checks enabled in your integration settings, the details are sent straight to Landmark. You'll receive the results back, typically within 30 minutes. There's nothing for you to do until the results arrive. Facial recognition checks always go to Landmark immediately, regardless of this setting.

The client submits their details via the consumer app, but the details are held in Street for you to review first. You'll receive a notification and an email. When ready, head to the relevant compliance check card and click 'Check Identity' or 'Check Ownership' to submit to Landmark.

If the client has provided their details outside the app (e.g. in person or via email), you enter the details directly in Street and submit to Landmark yourself.

Click the 'Check Identity' button on the compliance check card. Either review the details submitted by the client, or enter them manually if you're adding them yourself. The person's date of birth is mandatory.

Click 'Continue' to review, then 'Run Check' to submit to Landmark. The status will update to pending and a note will be added to the activity stream.

Proof of address is the only check not handled by Landmark. This is a manual check - click the 'Update' button, choose to pass or fail, and record how the check was carried out and what document was used.

Click the 'Check Ownership' button on the compliance check card. As with the identity check, either review the client's submitted details or enter them manually. Click 'Continue' and then 'Run Check' to submit to Landmark.

Facial recognition is an alternative to the identity check and must be enabled in your Landmark AML Integration Settings before it becomes available. Once enabled, the identity check is replaced with facial recognition - clients will see the facial recognition check in their consumer app instead of the identity check.

Unlike other checks, facial recognition submissions go directly to Landmark and are not held in Street for review, regardless of your auto-send settings. Each facial recognition check costs £5 +VAT.

At the bottom of the compliance check card, you'll see a 'Send Reminder' button. This sends an email to the client reminding them to download the Street App and submit their AML details.

When a check completes, the agent who submitted it will receive a notification in their 'For Me' notification centre, an on-screen notification, and an email. Head back to the relevant compliance check card to see whether the check passed or failed, along with a downloadable PDF report.

Checks can fail for a variety of reasons. If a check fails:

Some checks may pass overall but with an attention note, indicating that part of the check flagged something. In this case, review the PDF report for details.

If you have questions about a PDF report or a failed check, contact the dedicated Street–Landmark account manager, Charlene Gaydon, at charlene.gaydon@landmark.co.uk with the property address, client name, and PDF report.