Landmark AML is an electronic AML customer due diligence system that interrogates a wide range of approved and independent data sources to verify identity and ownership.

The Landmark integration allows you to run AML checks for sellers, buyers, landlords, lettings applicants, and tenants directly from within Street.

Sellers, landlords, and buyers can also submit their AML details via the Street Consumer App - see our AML Compliance Checks (Consumer App) and Buyer Ready (Consumer App) articles for more information on how this works from the client's side.

Before using the integration, you'll need to set it up in your account. See our Landmark AML Integration Settings help article for setup instructions.

Compliance checks can be accessed from several places depending on the role:

There are three ways a check can reach Landmark, depending on how you set up the integration.

The client submits their details via the consumer app and, because you have automatic checks enabled in your integration settings, the details are sent straight to Landmark. You'll receive the results back, typically within 30 minutes. There's nothing for you to do until the results arrive. Facial recognition checks always go to Landmark immediately, regardless of this setting.

The client submits their details via the consumer app, but the details are held in Street for you to review first. You'll receive a notification and an email. When ready, head to the relevant compliance check card and click 'Check Identity' or 'Check Ownership' to submit to Landmark.

If the client has provided their details outside the app (e.g. in person or via email), you enter the details directly in Street and submit to Landmark yourself.

Click the 'Check Identity' button on the compliance check card. Either review the details submitted by the client, or enter them manually if you're adding them yourself. The person's date of birth is mandatory.

Click 'Continue' to review, then 'Run Check' to submit to Landmark. The status will update to pending and a note will be added to the activity stream.

Proof of address is the only check not handled by Landmark. This is a manual check - click the 'Update' button, choose to pass or fail, and record how the check was carried out and what document was used.

Click the 'Check Ownership' button on the compliance check card. As with the identity check, either review the client's submitted details or enter them manually. Click 'Continue' and then 'Run Check' to submit to Landmark.

At the bottom of the compliance check card, you'll see a 'Send Reminder' button. This sends an email to the client reminding them to download the Street App and submit their AML details.

When a check completes, the agent who submitted it will receive a notification in their 'For Me' notification centre, an on-screen notification, and an email. Head back to the relevant compliance check card to see whether the check passed or failed, along with a downloadable PDF report.

Checks can fail for a variety of reasons. If a check fails:

Some checks may pass overall but with an attention note, indicating that part of the check flagged something. In this case, review the PDF report for details.

If you have questions about a PDF report or a failed check, contact the dedicated Street–Landmark account manager, Charlene Gaydon, at charlene.gaydon@landmark.co.uk with the property address, client name, and PDF report.

Landmark AML is a proven electronic AML customer due diligence system that has been designed to specifically meet anti-money laundering due diligence by interrogating a wide range of approved and independent data sources to enable users to reach a decision instantly, with confidence and certainty.

The Landmark integration allows you to complete AML checks for sellers, sales applicant, landlords, lettings applicants and tenants from within Street, either manually or by submitting the details to Landmark, as well as allowing sellers, landlords and buyers to submit their AML information via the Street Consumer app.

If submitting details to Landmark each identity check costs £3 +VAT, each facial recognition check costs £5 +VAT and each ownership check costs £7 +VAT (or £5 +VAT in Scotland).

This article focuses on how to submit details to Landmark to run the check however for more information on manually completing an AML check, see this help article.

Once you have the Landmark AML integration turned on you can perform the following compliance checks from within your Street account, for vendors, sales applicants, landlords, lettings applicants and tenants.

Compliance checks can be checked from a variety of places within Street.

For vendors and landlords, head to the property page and look for the Compliance Check card on the right hand side. For buyers, head to their applicant page, sales offer page or sales progression page and look for the Buyer Ready card on the right. Alternatively from the sales offer page you can use the Manage Offer tab and access the compliance checks there. And for lettings applicants or tenants head to their applicant page or lettings offer page.

Depending on how you have setup the integration, there are three methods of completing compliance checks.

If a vendor or buyer has submitted their details via the Street app and you have automated checks enabled in your Landmark integration settings, the details they submit will be sent straight to Landmark and you will receive the results back, typically within 30 minutes. In this scenario, there is nothing for you to do in Street until you receive the results.

If a vendor or buyer has submitted their details via the Street app but do not have automated checks enabled in your Landmark integration settings, the details will be stored in Street, ready for you to submit to Landmark, or manually check.

If you are entering the details in Street yourself (possibly due to being supplied by the client externally to the Street app) you would fill the details and submit the check to Landmark.

The first check is the identity check which you can check by clicking the 'check identity' button. Either add the relevant details (if using scenario 3) or review the details submitted by the client (if using scenario 2).

When ready, click 'Continue' to review the details and then click 'Run Check' to submit the person's details to Landmark for review. The status will then update to pending and a note will be added to the activity stream highlighting that the check has been submitted.

The second check is the proof of address check and is the only check not managed by Landmark. This is a simple checkbox to pass or not, which should be handled manually by your team by clicking the 'update' button to open the popup.

Here, you will be able to choose to pass the vendor and set how this check was carried out, including what document was used if required.

The final check is the proof of ownership check which you can check by clicking the 'check ownership' button. Similarly to the identity check, either add the relevant details (if using scenario 3) or review the details submitted by the client (if using scenario 2).

With the information entered, click 'Continue' and then 'Run Check' to submit the check to Landmark. This works exactly the same as the identity check.

When an AML check has been completed, the agent that submitted the check will get a notification in their 'For Me' notification centre as well as an on screen notification and an email notifying them of the completed check.

At the bottom of a compliance card you will see a 'send reminder' button.

This can be used to send an email to any clients who have not yet passed their checks, reminding them that they can download the Street App and enter their AML details.

To view the results of a compliance check, head back to the relevant page you submitted it from to view the compliance check card again. You will see if the check Failed or Passed, as well as a PDF report with the details of the check.

You can view some sample PDF reports here and here.

Checks can fail for a variety of reasons. If a check does fail, you should first review the PDF report to see why the check has failed. From there you have a few options:

Additionally, some aspects of the check may fail while the overall check passes. In this case, you will see a Passed status with an Attention note, highlighting that the PDF report should be viewed.

If you have any questions on a PDF report or any failed checks, please contact our dedicated Street - Landmark account manager, Charlene Gaydon, on charlene.gaydon@landmark.co.uk, including details of the property address, client name and PDF report.

For an indepth breakdown of how the Landmark AML integration works, see our Landmark AML Functionality help article.

For more information on how sellers, landlords and buyers can submit their AML details, see our AML Compliance Check (Consumer App) and Buyer Ready (Consumer App) help articles.
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For a list of FAQ's, see our Landmark AML FAQ's help article.

For information on AML reporting, see our AML Reporting help article.