Fees on Valuations and Instructions
Fees can be added and managed on both valuations and instructions and each have two sections - Up Front fees, charged before going to market, and Completion fees, charged on completion of the sale.
Valuation fees can be accessed when sending the valuation report to the owner. Instruction fees can be accessed from the property page, via the Instruction card on the right hand side by click 'edit instruction'.
Tip! When an instruction is created from a valuation, fees are automatically carried over from the valuation so you don't need to re-enter them.
Adding a Fee
On a valuation report page, click the 'Add Fee' button at the top right of either the Up Front or Completion section.
Next, select a fee label from the drop down. If a default VAT type, fee type, or amount has been configured against that label, these fields will auto-populate however you can adjust them as needed.
Note - If your network is not set up as VAT registered, you won't see the VAT field.
If you are VAT registered, ensure the VAT field is correct, selecting from No VAT, exc VAT or inc VAT as this will determine exactly how that fee will calculate.
You can add as many upfront or completion fees as needed and remove any not needed using the bin icon on the right hand side.
Note - Both valuations and instructions require at least one fee to be saved.
Adding a Discount
To add a discount, follow the same steps as adding a fee but enter a negative amount, for example, -500 for a £500 reduction or -1.5 for a 1.5% discount.
Note - When a negative value is entered, the VAT type is automatically set to No VAT.
Performance Fees
In the Completion section, a third option called Performance Fee is also available and can be toggled on.
Note - Performance Fees are currently in testing and only available for Street Labs agents.
Performance fees are built around tiers. Each tier has a percentage rate and a value range (from a lower threshold up to an upper limit). The fee is calculated only on the portion of the sale price that falls within each tier — not on the total.
This allows you to set tiered rates based on the sale price, for example:
1% on £200,000 – £230,000 — if the property sells for £220,000, the performance fee would be 1% of £20,000 = £200
1.5% above £230,000 — if the property sells for £250,000, the performance fee would also include 1.5% of £20,000 = £300
Note - When performance fees are configured, your standard completion percentage fee is automatically capped at the lowest tier threshold. This prevents double-charging on the same portion of the sale price. Standard fees apply up to the threshold, and performance fees apply above it.
Performance fees are included in the full fee breakdown on the sale and appear on invoices as a single consolidated line item labelled 'Completion fee, over performance'.
Fee Notes
An optional internal note field is available on each fee. These notes are for internal reference only and are not visible externally.
Fee Totals
A summary is shown at the bottom of the fees section, displaying the total fees excluding VAT and including VAT. This summary is also shown in the Mark as Exchanged and Mark as Completed stages of the sales progression.
Editing Instruction Fees
Changes to instruction fees, such as adding a discount to a completion fee, can be subject to an approval workflow. If approvals are enabled for your branch, an approver will need to sign off on the change before it is applied. For more information, see our Approvals help article.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!