Buyers, Sellers and Landlords Managing Viewings via the Consumer App
Buyers, sellers and landlords can manage their property viewings directly from the Street Consumer App and the process works the same way for each. They can all see upcoming and past viewings, accept, decline and cancel appointments and add viewings to their calendar.
Additionally, buyers can submit viewing feedback while sellers and landlords can review feedback from agents and applicants.
Note - Lettings applicants are currently unable to manage their viewings from the consumer app.
Each viewing includes details such as the date, time, and the applicant's buying or financial position and for security reasons, applicant names are shown as first name and first initial only.
Accessing Viewings
Buyers, sellers and landlords can access their viewings from three places in the consumer app:
Overview tab - From the overview tab, consumers can see any upcoming viewings, giving a quick snapshot of viewing activity at a glance.
Your Home tab - Sellers will have access to the 'Your Home' tab, where they can click into an individual property to see the Viewings section with tabs for both upcoming and past viewings. (Landlords cannot access viewings from the Your Home tab currently)
Menu tab - From the menu tab, consumers can see a list of all upcoming and past viewings across all properties.
Note - Provisional viewings will not show in the consumer app.
Upcoming Viewings
All confirmed, unconfirmed and pending viewings will show in the upcoming viewing sections with the date, time and applicant name. Clicking into an upcoming viewing shows additional information such as the location and viewing agent. Additionally, sellers can see the buyer's buying and financial position.
Confirmed viewings - Viewings that have been confirmed by all parties
Unconfirmed viewings - Viewings that need to be accepted by the consumer accessing the viewing
Pending viewings - Viewings that have been accepted by the person accessing the viewing but need to be confirmed by one of the other parties, ie buyer / seller / landlord
For any upcoming viewings, consumers can:
Accept / Decline - If a viewing requires confirmation from the buyer, seller or landlord, they can accept or decline it from within the app. To decline, they must do so before the notice period set in your online booking settings - once inside the notice window, the option to decline will no longer be available.
Cancel - If the viewing is confirmed or pending, consumers can also cancel the viewing from within the app.
Add to calendar - Confirmed viewings can also be added to the consumer's default calendar app on their device.
Get directions - Buyers can also get directions to the property, using their default map app on their device.
Owner View Buyer View
What happens when a viewing is accepted?
When a consumer accepts a viewing, you'll receive a 'Viewing Confirmed' branch notification in Street and you'll also receive an email to the branch email address. The viewing confirmation toggle in Street will update automatically, and if all parties have confirmed, automated confirmation emails will be sent to the applicant and owner depending on your notification preferences.
What happens when a viewing is declined?
When a consumer declines a viewing, they will be asked what dates and times would work best for them. You'll receive a 'Viewing Request Rejected' branch notification in Street and you'll also receive an email to the branch email address. The viewing status in Street will update to 'Rejected' and the availability they entered will show on the viewing page in the 'Viewing Details' card on the right hand side.
Note - When an one party declines a viewing, no automated notifications are sent to the other party, giving you control over how to manage the next steps.
What happens when a viewing is cancelled?
When a consumer cancels a viewing, they'll be asked for a reason choosing from:
I can't attend - The viewing will be cancelled without any additional information.
The viewing time no longer works for me - The consumer can add alternate dates/times that work.
Other - The consumer can type in their reason.
You'll receive a 'Viewing Cancelled' branch notification in Street and you'll also receive an email to the branch email address. Both the applicant and owner will also receive the automated 'Viewing Cancelled' email, depending on your notification preferences.
The viewing status in Street will update to 'Cancelled' and, if the consumer entered any alternate availability / other reason, the details will show on the viewing page in the 'Viewing Details' card on the right hand side.
Note - When a viewing is cancelled, it will no longer show in the consumer app.
Viewing Feedback
Viewing feedback is accessed from the Your Home tab, under the Feedback section (for sellers) or from the Menu tab, under the Past viewings section (for all roles).
Buyers can submit their own feedback after a completed viewing, including written comments and optionally a rating on how they felt the property was priced. Buyers can also view any feedback they've previously submitted.
Note - Once submitted, this feedback is sent to your agency to review in Street - it is not sent directly to the property owner.
Sellers and landlords can view feedback that has been shared with them, including agent feedback submitted during the viewing via the Street Agent app, and any applicant feedback your agency has submitted to the owner in Street.
Sales Offers
Buyers can also submit sales offers through the app, and sellers can view any offers that have been relayed to them. For more information, see our Sales Offers (Consumer App) help article.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!