Tenants can report maintenance issues and track their progress directly from the Street Consumer App. Street AI is built into the process, helping tenants self-serve on common problems before submitting a request to your agency - resulting in fewer unnecessary reports reaching your dashboard.

Tenants can report a maintenance issue from two places in the app:

When reporting an issue, tenants have two options.

Tenants can type a description of their problem in the search box - anything from a single word like "leak" to a full sentence like "there's water dripping through my living room ceiling." Street AI reads the input and provides tailored advice to help resolve the issue or prevent further damage.

This is designed to reduce the number of reports that need to reach your agency - many common issues like damp, blocked sinks, or lighting problems can be resolved with the right guidance. However, if the advice doesn't resolve the issue, the tenant can bypass it and create a report anyway.

Tenants can also select from a list of frequently reported issues. For example, tapping 'I can smell gas' will provide the National Gas Emergency contact details along with safety guidance, before offering the option to create a report.

If the tenant chooses to create a report, they'll be asked to add key details including additional information about the issue, an urgency rating on a scale of 1 - 4, optionally upload photos/videos, set which tenant should be the primary point of contact and their preferred method of contact (email, phone or text). If they choose phone/text, they can also choose their preferred contact times.

Once submitted, the request will appear in your maintenance requests table in Street for approval. You'll also receive a branch notification and an email to your branch email address, which will show in the property activity stream.

For more information on managing requests from here, see our Maintenance Jobs Overview help article.

From the Maintenance Requests section, tenants can keep track of their ongoing and completed maintenance issues.

Maintenance issues will remain in the Ongoing section until the job has been marked as completed in Street.