Maintenance Jobs in Street
Clicking on the Maintenance tab on the left side panel will load a table showing a list of active maintenance jobs and requests.
Jobs tab
The jobs tab shows all currently ongoing maintenance jobs allowing you to monitor and keep track of their progress. Here you can filter the table, search for a specific job, click into an individual job to open that job's details or export the list by clicking the Export to CSV button at the top right
Note - To access the Export to CSV button you will need a role with the permission 'Allow this user to export data from Street' enabled.
For more information, see our Roles and Permissions help article.
By default this table will not show closed or cancelled jobs however you can click the 'show closed / cancelled' toggles to show these.
Requests tab
The requests tab shows maintenance issues that have been reported by any tenants. When a tenant submits a maintenance request from their Street account (via app or desktop) you will receive a branch notification in the Street notification centre as well as an email to the branch email address, or your designated Lettings Maintenance Inbox email as setup in your branch or company notification preferences.
Any requests in here are not counted as maintenance jobs yet as they need to be reviewed by your agency first and will show a status of Pending.
You can also easily track your maintenance requests from your Task Management page, in the Maintenance section.
For more information on managing maintenance requests, see this help article.
Certificate Renewals
The certificate renewals tab shows any maintenance jobs that were created as a certificate renewal during the workflow.
Managing your Maintenance Jobs
You can access your maintenance jobs, requests and certificate renewals directly from the main maintenance section. However maintenance jobs and certificate renewals can also be accessed from an individual property's maintenance page via Info > Maintenance Jobs.
Maintenance related Notifications
It's important to note that there are several automated notifications that are sent at various stages of a maintenance job, including a job being created, a quote being requested, created and instructed as well as a job being completed.
These notifications can be toggled on/off and the content can also be edited. For more details on toggling these notifications see or Notification Preferences help article.
Typical maintenance workflow in Street
Create a maintenance job - Jobs can either be created in Street by your agency or reported by a tenant from their Street account (via app or desktop). If a tenant reports a maintenance issue, it will go into Street as a request for your agency to review. For more information on this step, see our Creating a Maintenance Job help article.
Add a contractor and request a quote - Next you need to add a contractor (or multiple contractors) to the job in order to either instruct immediately or request a quote. For more information on this step, see our Adding a Contractor and Requesting a Quote help article.
Add a quote - When you have received a quote back from a contractor, you can add this quote into Street. For more information on this step, see our Adding a Quote help article.
Approve / instruct a quote - Once a quote has been added the landlord can approve the quote from their Street account (via app or desktop). Or your agency can instruct on the landlord's behalf via Street. For more information on this step, see our Approving/Instructing a Quote help article.
Mark a job as complete - When you've received confirmation that the job has been completed, you can mark it as complete in Street. For more information on this step, see our Marking a Job as Complete help article.
Add an invoice - Once the job is complete you can add the contractor's invoice. For more information on this step, see our Adding an Invoice help article.
Mark an invoice as paid - Finally, you can mark the invoice as paid in Street. This step will vary slightly depending on whether you managing Accounting in Street. For more information on this step, see our Marking an Invoice as Paid help article.
Street is constantly being updated. This can mean that some of these articles become slightly out of date. If you spot something that looks a little bit different to your Street account, please let us know on the live chat so we can get it updated!