If you handle customers' personal data, confidential meetings, or regulated sensitive content, you may be asking whether your data has to go to the cloud, whether it can be processed locally or within your organization's own environment, and how we approach privacy and security. This article explains the options Subanana offers and how to proceed.
How data is handled on the standard (cloud) plans
The regular subscription plans (Free, Lite, Pro, Max) all process audio and video in the cloud. Here is how data is handled in some of these modes:
Live caption translation (Live Transcription & Translation): When recording is not enabled, audio from the live stream is not stored; only the transcription and translation text results are kept for later review. If you enable recording for that session, the original audio is stored so a recording file can be produced.
File mode (subtitle generation, transcripts, meeting summaries): Files need to be uploaded for processing.
Is your content used for AI training?
No. Uploaded content is not used for AI training (this applies to all processing modes). Data transfers are encrypted throughout (TLS/HTTPS). Our staff only view your content when helping with a customer-support request, and access is logged. You can also delete your content at any time, including deleting individual projects one by one, or deleting your entire account and all its data.
Private deployment / offline options (your data never leaves your environment)
For customers who need their data to stay off the cloud and be processed within their own environment (for example government departments, regulated industries, or organizations whose internal policies require data to remain in a designated environment): if you have high-confidentiality or compliance requirements, please get in touch.
Because every organization's environment, compliance requirements, and integration needs are different, the scope of these arrangements is assessed and followed up by our team on a project-by-project basis.
If you have this need, please contact us via "How to reach us" below.
Enterprise / Team plans
If you need higher usage volumes, organization-level billing arrangements, or a customized deployment, consider Enterprise, which uses custom pricing — please contact our sales team at hello@subanana.com. A collaborative Team plan is in preparation (coming soon); if you are interested, contact us to register.
Privacy and compliance support
For customers processing personal data or content governed by privacy regulations (for example Hong Kong's Personal Data (Privacy) Ordinance (PDPO) or the EU GDPR): if you have specific data-protection or compliance needs (such as signing a data processing agreement, keeping data within a specific jurisdiction, or particular compliance certification requirements), please state them in your enquiry, and our team will confirm feasibility and get back to you.
How to reach us
For private deployment, offline options, data residency requirements, and privacy or compliance enquiries, you can reach us through any of the following:
Email: hello@subanana.com
In-app live chat (Intercom chat)
When you contact us, please describe your use case, expected usage volume, and specific privacy or compliance requirements in as much detail as possible, so we can assess the right arrangement for you faster.