How to Use Subanana
By Chloe1 author49 articles
- How do I download subtitles (SRT)? What if I only want one language, or I only received one file?
- How do I download a video with subtitles?
- How long does the AI take to finish transcribing after upload?
- How to translate subtitles?
- Do you support vertical videos?
- File formats and upload methods supported by Subanana
- How does Subanana pricing work?
- What are transcription credits? How do monthly and annual plan credits differ?
- Can't log in — it keeps showing "Please contact support"
- How do I view receipts and check my billing? (including unrecognized charges)
- What can I do about failed uploads or transcription errors?
- "Transcription error" after uploading a video via YouTube link
- What is the AI meeting summary feature and how do I use it?
- Are subtitles added directly to the video?
- What languages are supported for AI transcription and translation?
- Can I turn a generated subtitle project into an AI meeting summary?
- Are my projects kept in the system?
- Can I cancel a project that is being transcribed?
- How much does extra transcription usage (minutes) cost?
- Generate a paragraph transcript from your video or recording
- How to download Zoom meeting recording files
- How to download a Microsoft Teams meeting recording
- How to record and download a meeting video in Google Meet
- Event Captions (Real-Time Transcription & Translation)
- Why is the watermark still there after I subscribed?
- What keyboard shortcuts does the subtitle editor have? How do I undo an accidental deletion or edit?
- Upload minutes and number of projects available on the Free plan
- Is my uploaded content kept confidential? Is it used for AI training?
- How do I use the Glossary to lock in frequently used terms and proper nouns?
- Download subtitles / documents directly from the main page (bulk download)
- Can Subanana transcribe two languages within the same subtitles (for example, mixed Chinese and English)?
- How do I delete an audio/video project uploaded to Subanana? (Deletion cannot be undone)
- Subtitle/transcript editor: how do I insert, add, or merge lines and make batch edits?
- How do punctuation and line breaks differ between subtitles and transcripts?
- How to switch the interface display language (Interface Language Settings)
- Find and Replace
- Can my data stay off the cloud? Private deployment, offline options, and data security
- Uploading a subtitle file to the subtitle editor
- What should I do if part of the content has no subtitles or translation, or the opening seconds are missing?
- What are the alternative upload methods when built-in browser recording fails or the recording won't play?
- How do I contact Subanana customer support? Support channels explained
- What should I do if the upload screen is cut off, the "Next" button is hidden, or my file won't upload?
- Subtitles (SRT) are out of sync or tiny after importing into Premiere / Final Cut — what should I do?
- Beyond subtitles, transcripts, and meeting summaries, what other AI features does Subanana offer? How do minute credits and plan changes work?
- Can I download the original recording (screen or meeting recording) to my computer?
- Can I share a project with others to view? (view links, QR codes, and collaboration notes)
- What content can't be uploaded? (Acceptable use and content copyright)
- Can I use a pre-recorded software walkthrough video to create a user manual with Subanana?
- Where can I find Subanana's latest product updates?