We understand that the recordings and videos you upload, and the transcripts generated from them, are sensitive content. Here is how Subanana handles and protects this data.
Is your content used for AI training?
No. Uploaded content is not used for AI training. This policy applies to all processing modes (subtitle generation, transcripts, AI meeting summaries, and real-time transcription and translation).
Besides me, who else can see this content?
By default, your content is available only to you. Our staff will only view it when helping to handle a customer support request from you, and every access is logged.
How is the data protected?
Data is encrypted in transit end to end (TLS/HTTPS) to keep your content safe while it is being transferred. You can also delete your own content at any time (see below).
Which third parties is data shared with?
We share data with essential service providers only to the extent necessary to provide the service. For payments, Stripe processes transactions as our payment processor — Subanana itself does not handle or store your credit card number.
In real-time transcription and translation mode, if recording is not enabled for that session, the live streamed audio is not stored — only the transcribed and translated text results are kept for you to review later. If you enable recording, the system stores the recording for you to download.
Can I delete my content at any time?
Yes.
Deleting individual projects/content: delete them yourself within the relevant project.
Deleting your entire account and all its data: click your avatar at the top of the page → "Settings" → "Delete Account" at the bottom left of the page. To keep your account safe, deleting it first requires ownership verification with the email address the account is registered under.
Account deletion is complete and irreversible — the account and its data are removed. If you sign in again later with the same email, you will get a brand-new, empty account rather than your original account restored.
Are there options for high-confidentiality/compliance needs?
If you have specific high-confidentiality or compliance requirements, contact us at hello@subanana.com and we will be glad to learn more about your needs.
If you have any questions about how your data is handled, email hello@subanana.com or contact us through the in-app support chat. You can also refer to our Privacy Policy for details.