If Subanana's built-in Record studio (it records your screen, camera or voice in your browser) gives you trouble — the recording gets interrupted, won't upload, or won't play back after it finishes — Subanana supports several other ways to capture content and create a project besides built-in recording. Below are the alternatives you can use, along with suggestions for reducing recording problems.
First, try to keep what you've already recorded
Built-in browser recording depends on your browser and device environment and may occasionally fail to complete. The studio keeps your recording in the browser while you record. If the tab crashes or closes before the upload finishes, open Record again: the studio lists the take as "Unsaved recording from …". Click "Recover" first so you keep the part that was recorded successfully, instead of recording it all again.
When you press "Stop", the studio uploads the recording straight away; there is no "Download" button. Keep the tab open until the upload finishes. If the upload fails, click "Retry" next to the error message; if it still fails, use one of the methods below.
Alternative upload methods
Besides built-in browser recording, you can use any of the following methods to capture content:
Upload an audio/video file directly: MP4, MOV, MP3, and M4A formats are supported. If you have already recorded a file with another tool, simply click or drag the file into the upload area to create a project.
Paste a video link: if the content is already on YouTube (Instagram and Facebook links are also supported), you can paste the link and the system will import and process it. Importing from external links is an experimental feature, and some videos cannot be imported because of the platform's membership, copyright, or publishing restrictions; if that happens, download the video as a file first and use the "upload a file directly" method above.
Handle Zoom meetings: while a Zoom meeting is in progress, you can use Subanana's Record studio to capture the screen and audio; or, after the meeting ends, download Zoom's own recording file (MP4/MP3) and upload it to Subanana.
On all plans — free and paid — the limit per file is 8 hours and 30GB.
Suggestions for reducing screen recording problems
With browser screen recording, recording quality and compatibility vary by browser and operating system. The following points help reduce problems:
We recommend using the Chrome or Edge browser on Windows for the best recording quality and system audio support.
Safari does not support recording system audio and only captures microphone audio; on macOS and Linux, browsers can generally only record audio from the selected tab, not the audio of the whole system.
If recording is unstable, try disabling "hardware acceleration" in your browser settings and then recording again.
Keep the studio tab open until the upload finishes.
About downloading the "original recording file"
Once the content has been uploaded and a project created, there is currently no separate option to download the "original recording file". If you want your own copy of the original, record it with another tool, save the file, then upload it to Subanana.
If the problem persists, or you need further help, feel free to contact us at hello@subanana.com or through the in-app support chat, and we will take a closer look for you.