You can reach the Subanana customer support team through the following two official channels:

After signing in, open the chat window on the page to message us directly. You don't have to use email — you can communicate with us entirely in the chat window.

You can email your questions to hello@subanana.com at any time.

We currently offer only the two official support channels above. We do not offer WhatsApp support, and we do not offer phone support. If you have used our WhatsApp number in the past, that number has been deactivated; please use the two channels above to contact us instead.

No. In-app live chat and email are two parallel channels, and you can use just one of them. If you prefer to communicate only in the chat window, you can leave all your messages there, and we will reply in the same conversation thread.

Whichever channel you use to contact us, we will follow up and reply to you. If you are offline or don't see the reply in the chat window right away, we may also reach out by email and in-app message at the same time, to make sure you don't miss our reply.

If you'd rather not receive email notifications related to the conversation, let us know in the chat and we will take care of it.

We usually reply to inquiries within one business day (our service hours are Monday to Friday, Hong Kong time). When we receive a high volume of inquiries, replies may be slightly delayed — thank you for your understanding.