When you've used up your plan's transcription usage (minutes), you can buy extra transcription usage, or upgrade/switch to a higher plan. Here's how to check the price, and the difference between buying extra usage and upgrading.

Extra usage is a one-time purchase — not a new subscription. The per-minute rate depends on your current plan; the actual price for your account is shown on the purchase confirmation page, and you only pay after you confirm. The amount shown on the purchase page in the app is what applies.

Current per-minute rates for extra usage (as of September 2026):

• Lite: HK$2.00 or US$0.25 per minute — packs of 30 min, 60 min and 120 min

• Pro: HK$1.00 or US$0.13 per minute

• Max: HK$0.66 or US$0.08 per minute

Extra usage can only be bought with an active paid subscription. On the Free plan the "Add-ons" tab is not shown, so you need to subscribe to a plan first.

Subanana is a website, not a downloadable app — "in the app" means the Subanana site in your browser.

To buy more: in the app, open the plans page, choose "Add-ons", and buy the number of minutes you need; the extra minutes are added to your available usage right away.

Purchased extra minutes are added to your current billing cycle and, like your plan's allowance, are valid until your plan's renewal date — they do not carry over to the next cycle.

If you consistently need more usage, upgrading your plan is usually better value. The plans (billed annually) are as follows:

• Lite: HK$68 per month (billed annually), 720 minutes per year

• Pro: HK$138 per month (billed annually), 2,160 minutes per year

• Max: HK$398 per month (billed annually), 7,200 minutes per year (already includes 1,440 bonus minutes offered free for a limited time)

Paid plans are priced in both Hong Kong dollars (HKD) and US dollars (USD); users outside Hong Kong are billed in USD, with the amount shown in the app. If you need more usage or organizational billing arrangements, contact us about our Enterprise plan, which uses custom pricing (feel free to email hello@subanana.com). A Team plan for teams is coming soon — keep an eye out for our updates.

• Buying extra usage: best when you temporarily need more minutes within your current plan cycle. Purchased minutes are valid until your plan's renewal date and do not carry over to the next cycle.

• Upgrading or changing your plan: best when you need more usage long term. An upgrade takes effect immediately; your current remaining transcription minutes are fully preserved and carried over to the new plan (a time accumulation and carry-over mechanism, not a prorated refund of the difference), and you also get the new plan's advanced features. After upgrading, your original plan is automatically canceled and replaced by the new one.

Note: the actual price of extra usage is the amount shown on the purchase page in the app. As for refunds, the current plan cycle is generally non-refundable; individual situations are handled case by case.