Account and Subscription
By Chloe1 author24 articles
- Understanding subscription plans: auto-renewal, billing, and how to cancel
- Why can't I download subtitles after subscribing successfully?
- Supported payment methods
- How do I reset my password if I forgot it?
- How do I delete my Subanana account? What happens after deletion?
- Can I upgrade my plan by paying the price difference?
- How do I remove or update a saved credit card / payment method?
- Do you offer promo codes, discounts, or creator/media offers?
- I want to change my account's email address
- Updating your account settings and details
- Can't log in — "Invalid issued at time" error
- Set up a custom password to sign in
- What does "unlimited" mean in the paid plans? Does it mean unlimited transcription minutes?
- What happens when my subscription expires or a renewal fails? (Free plan limits, re-subscribing, and filling in content)
- How does the referral program work?
- I can't receive the password verification code, or a former colleague still has access to my account
- How do I view receipts and check my billing? (including unrecognized charges)
- Can't log in — it keeps showing "Please contact support"
- What are transcription credits? How do monthly and annual plan credits differ?
- How much does extra transcription usage (minutes) cost?
- How does Subanana pricing work?
- Upload minutes and number of projects available on the Free plan
- Why is the watermark still there after I subscribed?
- Are my projects kept in the system?