Why Does It Matter?
Configuring Knock Module settings helps control how appointment slots are created and scheduled. You can define appointment duration, buffer time, scheduling windows, and appointment reminders to keep scheduling organised and consistent.
What You’ll Need
Access to SubcontractorHub.
Permission to manage Knock Module settings by the Customer Experience Manager.
Step-by-Step Instructions
Step 1: Open Settings
Click the "Profile" icon.
Select "Settings".
Step 2: Open Knock Settings
Scroll down to "Knock Settings".
Click the "Edit" icon.
Step 3: Set the following permissions:
"Default Slot Size (minutes)": This determines the default duration of a Knock appointment slot.
"Buffer Minutes": This determines the amount of time kept between two consecutive appointments.
"Earliest Time": This determines the earliest time at which an appointment can be scheduled.
"Latest Time": This determines the latest time at which an appointment can be scheduled.
"Appointment Reminders": You can select up to five reminder intervals before an appointment. Push notifications are sent according to the selected intervals.
Step 4: Save the Settings
Click "Update" to save your Knock Module settings.
Pro Tip
Set your buffer time based on how much time your team typically needs between appointments. This helps prevent back-to-back bookings from creating scheduling conflicts.
Real-World Example
A contractor sets the default appointment slot to 30 minutes, adds a 10-minute buffer between appointments, and allows appointments to be scheduled between 9:00 AM and 5:00 PM. They also enable reminders at multiple intervals so the assigned team member receives push notifications before each appointment.
Troubleshooting
Issue | Solution |
Appointment slots are longer or shorter than expected | Check the "Default Slot Size (minutes)" setting. |
Appointments are being scheduled too close together | Increase the "Buffer Minutes" value. |
Appointments can be scheduled outside the team's working window | Review the "Earliest Time" and "Latest Time" settings. |
Appointment reminders are not being sent | Check that at least one "Appointment Reminders" interval is selected. |
Changes are not taking effect | Make sure you click "Update" after making your changes. |